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Social & Community Assistant

4 weeks ago

Sunderland, United Kingdom tombola Full time

**Social & Community Assistant**

**Salary - £28,000**

As a Social & Community Assistant, you'll play a vital role in helping us achieve our goal of delivering exceptional customer experiences to all our players. Working closely with our Customer Experience & Community teams, you'll be responsible for driving our player engagement strategy and managing end-to-end player engagement initiatives across all markets.

This is a unique opportunity to join a company that truly values the importance of customer experience and is committed to putting its players first. As a key member of our team, you'll have the chance to shape our player experience strategy and help us deliver an even better gaming experience to our customers.

**How will you do it?**
- Work closely with our Product teams to deliver game launches for our Italian, Spanish, Danish, Swedish & Dutch Chat Moderation teams.
- Drive initiatives to increase chat engagement and interaction levels.
- Use data, analytics, and insight to create and continually measure and monitor the impact on chat engagement levels.
- Winner Engagement - work closely with Marketing to own our winner contact strategy.
- Oversee chat generosity planning & budgets (in game prizes, quiz quids, merchandise)
- Plan & Manage Chat Champion activities.
- Research, measure & analyse competitor community activity.
- Player panel event management - organise and facilitate virtual and in-person player panel events.
- Responsible for QA for chat experience - oversee chat ban & Sin processes.
- Analyse and report on social channel community feedback (official and non-official social pages)

**What we need from you**
- Be passionate about improving our player experience driving initiatives to improve player engagement levels.
- A chat moderator expert - exceptional understanding of the chat moderator processes and procedures
- A Safeplay champion, picking up on language used by players and providing SP first aid as standard
- Develop an expert-level knowledge of the tombola websites and games.
- The ability to manage multiple tasks simultaneously and proactively manage your own workload.
- Excellent communicator with great people skills
- Confident in using excel, word and PowerPoint.

**What comes with the #tombolalife**
- Free breakfast, free lunch, free barista coffee, free snacks.
- Free gym to work off the free lunches
- Quarterly bonuses
- Private healthcare
- Free on-site parking
- Holiday buy & carry over scheme

And that is just a snapshot Check out our full benefits & perks package Benefits and perks - tombola

**Who is tombola?**

tombola is a technology company, leading in the online bingo and instant win games market, with an award-winning safeplay approach. We came bouncing into the online bingo world in 2006, but our roots in bingo date way back to the 1800’s. We’ve grown rapidly over the years and entered the world of online slots in 2016 with tombola arcade. We have just embarked on a new chapter becoming part of Flutter entertainment, a FTSE100 company and the world’s biggest gaming company.

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