Resident Services Associate

3 weeks ago

Manchester, United Kingdom Ambitious Group Full time

**Residential Services Associate - Manchester**

This an exciting opportunity to play a pivotal role at an award-winning FTSE 250 property company Being the largest registered “landlord” in the country, this very successful but still growing business promote diversity within their organisation and are also doing all they can to create more diversity and inclusion within the property sector as a whole.

As the Residential Services Associate you will play an integral part in the day to day life of the residents.

**Duties**
- Carry out services such as meet and greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person
- Ensure the resident move in and move out process is seamless to include property checks
- Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service
- Handle day to day enquires from residents and complaints escalating where required
- Manage and co-ordinate resident bookings of amenity space and cleaning as required
- Assist in the smooth running of the letting process from offer acceptance to move-in and settling of new tenants
- Liaise and book contractors, cleaning and maintenance operatives
- Keep abreast of health and safety and industry relevant changes in legislation, practice and policy, initiating changes as required
- Host and attend regular events for residents, ensuring that events are run smoothy and marketed effectively through social media and other methods of communication
- Assist with drafting the Resident Service budget, monitoring it regularly and ensuring expenditure is within target
- Respond to out of hours emergency calls in absence of manager

**You**
- Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
- Strong experience working at business/private events would be beneficial
- Strong written and verbal English
- Qualifications in property or customer service would be advantageous
- Previous experience of working towards and achieving targets
- A good communicator with strong interpersonal skills, including the ability to listen
- Ability to build relationships and work collectively with colleagues

**On Offer**
- Up to £25,000 annual salary depending on experience
- Group bonus scheme
- Monday to Friday shift patterns, 8am - 5pm, 9am - 6pm, 11am - 8pm
- 1 in 3 Saturdays, 9am - 6pm (you will get the following Monday off for every Saturday worked)
- 24 days plus bank holidays
- Excellent pension scheme (Employer doubles employee contribution of up to 10%)
- On site Mental Health First Aider
- Medical, Travel and Life insurance
- Childcare and Cycle to work schemes
- Cash Back plan
- Share schemes
- + many more

ID **37247**

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location

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