Call Handler

3 weeks ago


Shrewsbury, United Kingdom Shropshire Doctors Co-Operative Limited (Shropdoc) Full time

We are looking for a Call handler to work in our Care Co-ordination Centre in Shrewsbury working for Shropshire Doctors Co-Operative Ltd (or more well known as Shropdoc). Your focus will be to coordinate and facilitate the care of patients being admitted to hospital from Medical Practices and our own Clinicians.

**Working hours**: Permanent contract for 37.5hrs per week.

This is a flexible role with no fixed rota as you will provide cover for staff absence (mainly annual leave). Rotas are set 2 weeks in advance and you will be expected to cover shifts on weekdays, weekends, bank holidays and occasional overnights shifts.

**Office location**:Shrewsbury

**Salary**: You will receive an hourly rate of £12.09. This increases to £15.71 after 8pm Monday to Friday (until 6am) and all day Saturday. Sundays and Bank Holidays you receive £19.34 an hour.

**Working with us**:
Shropdoc is a not-for-profit company established in 1996. We provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin. This includes out of hours GP services, care coordination, single point of access in Shropshire, and an oncology advice line. Our Primary Care Centres offer support to patients who have pre-booked appointment times to avoid unnecessary waiting, and are mostly located within hospitals around the Shropshire, Telford and Wrekin, and Powys areas.

**What you'll be doing?**
- Act as a single point of contact for Clinicians accessing emergency secondary care.
- Making outbound calls and handling incoming calls from patients, health care professionals and services.
- Arranging outpatient appointments and hospital admissions
- Accurately entering patient data into our systems
- Providing administrative support to colleagues and clinicians

**About You**:

- You will have proven call handling experience.
- Experience in a healthcare environment, call centre or similar (although this is not essential)
- You need to be an excellent communicator with the ability to build rapport with both professionals and patients
- You are discrete and empathetic
- You love to learn and are keen to expand within the role
- You have the ability to be able to work on your own initiative but be part of a well drilled team.

**Benefits of working with us**:

- NHS pension scheme
- Full training for the role
- Paycare healthcare benefits for all staff and dependants
- Access to national discounts including the Blue Light Card and Health Service Discounts
- Career development opportunities
- 25 days annual leave plus bank holidays pro rata, rising to 27 days pro rata after 5 years’ service, and 29 days pro rata after 10 years.
- Company sick pay
- Cycle to Work scheme.
- Casual Dress code

**Salary**: £12.09 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Cycle to work scheme
- Free parking

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person

Application deadline: 05/05/2024


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