Housekeeping Supervisor

7 months ago

Newquay, United Kingdom Esplanade Hotel Full time

We are a four star family hotel overlooking the famous Fistral Beach Hotel, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone

**Role & Responsibilities**:

- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us - we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handles professionally as in accordance with our policies
- To ensure the highest standards of cleanliness throughout the Rooms and Public Areas are met at all times
- To work with the HHK to inspect all rooms prior to arrival and to ensure all guest specific requirements are met
- To work with the HHK to oversee the laundering of all bed linen, towels, restaurant linen and uniforms
- To supervise the team in accordance with our policies
- To ensure stock control with the HHK
- To follow all hotel policies as outlined in your training manual:

- To clean the hotel bedrooms and corridors and maintain our high standard
- To keep all cupboards neat and presentable at all times
- All cleaning materials to be used to the HHK’s specification
- To report any maintenance faults
- Follow the lost property procedure
- To observe and comply with cleaning rotas, health and safety regulations
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- All other duties as required
- LOCATION DESCRIPTIONINDBOH

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