Virtual Inspector

Job Title: Virtual Inspector (Customer & Compliance)
Location: Office Based-Falmer or Durrington
Contract Type: Permanent
Hours: Full-time, 37 hours, Monday - Friday

**Salary**: Up to £27,700 depending on experience, skills and qualifications

Are you passionate about making a difference, solving complex problems, and delivering exceptional service to our customers? Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team?

About You

We are seeking 3 professionals who possess a wealth of knowledge in the water industry and water supply networks, gained from a previous customer-facing role. Have other skills that you think would suit the role that we haven’t listed? Why not go ahead an apply We recognise the value that having different perspectives and experiences can bring.

By leveraging the power of video, imagery, and AI, you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action, enabling us to achieve speedy resolutions.

Your strong empathy and understanding create an environment where customers feel valued and prioritized. With a desire to make a difference, you eagerly take ownership of challenges and deliver on promises, ensuring exceptional service at every turn. You will determine the appropriate follow-on work, site visits, or self-help options, all while ensuring a seamless customer experience

Join our team and be part of a company that is dedicated to delivering high-quality water and exceptional customer support tailored to their specific needs.

What's in it for You

As well as a salary of up to £27,700 per annum depending on experience, we also offer an extensive package of benefits such as Perkbox discounts, a salary sacrifice car scheme, cycle to work scheme, two paid community volunteering days per year, enhanced maternity/paternity leave, death in service (4x annual salary), employer pension contributions of up to 11% and much more

Do you believe everyone should be accepted for who they are? We do too. That’s why we’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.

**Salary**: Up to £27,700.00 per year

**Benefits**:

- Canteen
- Flexitime
- Free parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Worthing: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 18/08/2023