Call Center Representative

3 months ago


Leatherhead, United Kingdom Tima Contact Center Full time

Job Title: Contract Center Representative - Fitness Industry Specialist

EVENINGS AND WEEKEND AVAILABILITY REQUIRED

**Duties**:

- Inbound and outbound communications with Members and Potential Members
- Member Service Calls, Member Issue Calls, Sales Calls
- Handle member inquiries and resolve complaints in a professional and timely manner
- Upsell products or services to members when appropriate
- Perform data entry and maintain accurate member records
- Communicate effectively with members to ensure a positive experience
- Analyse customer needs and recommend appropriate solutions
- Follow contact center scripts and guidelines to provide consistent service
- Provide excellent phone etiquette and customer service skills

**Skills**:

- Fluent in English, both written and verbal communication
- Strong analytical skills to assess member needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and ability to handle high call volumes

Pay: From £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leatherhead, KT22 7LT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Fitness: 1 year (preferred)
- debt management: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: TIMACCLH


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