![Tima Contact Center](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
3 months ago
Job Title: Contract Center Representative - Fitness Industry Specialist
EVENINGS AND WEEKEND AVAILABILITY REQUIRED
**Duties**:
- Inbound and outbound communications with Members and Potential Members
- Member Service Calls, Member Issue Calls, Sales Calls
- Handle member inquiries and resolve complaints in a professional and timely manner
- Upsell products or services to members when appropriate
- Perform data entry and maintain accurate member records
- Communicate effectively with members to ensure a positive experience
- Analyse customer needs and recommend appropriate solutions
- Follow contact center scripts and guidelines to provide consistent service
- Provide excellent phone etiquette and customer service skills
**Skills**:
- Fluent in English, both written and verbal communication
- Strong analytical skills to assess member needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and ability to handle high call volumes
Pay: From £23,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leatherhead, KT22 7LT: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Fitness: 1 year (preferred)
- debt management: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
Reference ID: TIMACCLH
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