Customer Service

4 months ago


Haddenham, United Kingdom RS Recruitment Solutions Full time

**The Role **: Customer Service

**Salary**: £22,000 - 24,000 per annum

**Based in**: Haddenham, near Aylesbury

**Hours of work**: Mon to Fri 9-5.30 - 37.5hour week with 1hr for split cover lunch

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- **We are recruiting for a customer service advisor who has some customer service experience and who enjoys helping customers over the phone.**_
- **Based in Haddenham you will be liaising with customers helping with enquiries / queries, ordering parts, liaising with the workshop and booking engineers in for visits.**_
- **For this role you will need to have had some previous customer service experience, have good communication skills and be happy using word and excel.**_

*

**Day To Day responsibilities for the customer service advisor will include.**

Logging these calls onto the call management system

Issuing Calls to Engineers

Checking Call updates from Engineers

Checking spare part availability with Stores/system

Ordering parts

Quoting parts, consumables and chargeable repairs

Liaising with workshop on repairs

Updating the out of hours callout rota

*

**General Duties for the customer service advisor**

Updating Excel spreadsheets and reports

*

**Benefits** - Group Income Protection Scheme - This is applicable for all employees over the age of 18 having completed 24 months continuous service.

Group Life Assurance Plan - (4 times annual salary) This is applicable for all employees over the age of 18, having completed 24 months continuous service.

**For further information contact**:
**Julia Barrington Recruitment Solutions Thame, 01844 213 999**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance

Schedule:

- Monday to Friday
- Overtime

Work Location: In person



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