Contract Service Administrator
6 months ago
**Sector**: Manufacturing
**Function**: Manufacturing
**Contact**: Natalie Smith
**Phone**:
***
**01384 446130**
**Duration**: Permanent
**Job Ref**:66249
- Job detailsThis is an exciting opportunity for an enthusiastic individual with excellent attention to detail, that is looking to develop professionally and grow with a rapidly growing department within the business.
**Responsibilities**:
- Ensure all parts and tools are at customer site prior to visit
- Build and maintain relationships with all customers
- Carry out customer satisfactions calls/surveys
- Develop a strong working relationship with Service and Technical Depts
- Accurately critique, correct and advise on service inspection reports correctly identifying parts from drawings when needed
- Monitor and advise on remedial quotes
- File and log all service reports and parts quotes following up when needed
- Advise Service Contract Manager on contract renewal dates
- Ensure all parts for services are picked, packed and stored efficiently and accurately.
Experience
- Ability to work accurately with excellent attention to detail, uses initiative to check work and correct errors
- Ability to prioritize work effectively managing all regular tasks and meet strict deadlines
- Confidence to handle a variety of numerical data demonstrating analytical ability and check detail of invoices and other documents
- Ability to identify, investigate and resolve internal and external customer queries and problems
- Confidence to deal with internal and external stakeholders building and maintaining good working relationships
- Excellent written and verbal communication skills, confident telephone manner, with the ability to build rapport at all levels
**Salary**: £24,000 - £26,000
Length of contract: Permanent
Possibility of Hybrid working after training
Hours: Mon - Friday: 8:30 -5pm
5768608
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