Motorcycle Processing Assistant
7 months ago
**Company background**
Backed by one of the most successful private equity houses in Europe, this is an exciting time to join an organisation at the start of a transformational period of growth.
**Role**
- Providing excellent face to face Customer service.
- Ensure motorcycles have passed through our workshop and are ready for the customer to collect.
- Dealing with the customers face to face ensuring that everything is as expected when collecting their bike.
- If the bike is bought online, you will be the only person that sees the customer. So important that you are a people person.
- Liaising with sales and workshop departments to meet customer expectations.
- Performing a pre-collection expectation and identifying any issues.
- Ensuring the motorcycles have been cleaned to a high standard for the customers to collect.
- Managing stock to ensure motorcycles for sale are displayed in the showroom.
- Great communication skills and able to liaise between departments.
- Booking Bikes into the business correctly
- Photographing of the bikes ready to go on to the site
**Key Attributes**
- Excellent eye for detail, able to identify problems and resolve issues.
- Strong numeracy/literacy/IT skills.
- Experience in a Customer Service role essential.
- Must have a flexible attitude to work.
- Basic knowledge of motorcycle maintenance.
- Able to work to tight deadlines in a customer facing environment.
- A passion for motorcycles.
Working every other weekend with 2 days off in the week.
**Benefits**
- Netflix Membership - The Dining Group Discount Card - Gymflex Benefit - Group Life Assurance 4 x salary - 15% Staff Discount on Accessories - Staff Discounts on SBF Bikes - Salary Sacrifice Pension Scheme - Cycle to Work Scheme - Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line - Enhanced Maternity & Paternity Leave - Enhanced Sickness Pay
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