Professional Services

4 weeks ago

London, United Kingdom S&P Global Full time

**Overview**:
This asset specific role for each of the Programs provide support to the Sales team during the sales process to allow our clients to understand how our product and services will meet their requirements which will be fully documented in a formal scope of work.
The team are responsible for producing and ensuring any scope maintains the standards for implementation requirements for work to be delivered by the Project Management, Integration and Implementation teams in Professional Services.
There will also be participation in the product Lifecyle in conjunction with Business Strategy and the product team, feeding in both requirements, participating in development prioritization and aiding in specifications.
You will work with the relevant teams across Osttra to ensure you have a detailed understanding of the commercial and strategic direction of the program, whilst responsible for the day to day management of the Solution Design team.

**Management Responsibilities**:
Liaising with Sales to ensure pipeline is understood and resourced appropriately for solution design and scoping activities.
Liaising with clients and building strong working relationships
Liaising with Product Strategy to understand and support new products & enhancements
Manage, Forecast and monitor resource capability and utilisation, staffing appropriately for all customer engagements.
Escalation point for Scoping and Effort Estimate creation
Responsible for the creation & maintenance of Sales support documentation
Continuously improve and enhance the Solution Design methodologies to drive efficiency and consistency.
Recruit and develop a high-performing Professional Services Implementation team, developing career paths for team members that allows for growth and development within the Professional Services and Osttra.

**Team Responsibilities**:
Solution Design Manager key focus - Supporting and ensuring the sale process produces a proposed implementation which is fully scalable and supportable.

**Solution Design Manager**: The Solution Design Manager [SDM] is an industry and Traiana services SME, capable of guiding clients through requirements gathering, and advising the implementation teams internally on business requirements, when questions come up over the course of a project. The SDM is familiar with Traiana's service policies (business and technical) and will escalate requirements that do not conform to our policies for internal review.

**Pre-Sales**: Following initial discussions between Sales and the client, and after the client's business goal is understood, the SDM is responsible for pre-sales business and technical requirements gathering. The SDM will partner with the client and Sales to ensure that the solution we offer best meets the clients needs and fits within OSTTRA’s parameters.

**Scope Preparation**: The SDM prepares a detailed scope document covering all planned messaging flows, message formats, connectivity, specific mapping requirements, special processing, and assumptions and limitations. The document will require client sign off before an SOW is signed. The scope and samples (where applicable) will be handed over to the Project Manager and should be a blueprint that the Integration and Implementation teams can use to build a solution. It will cover everything needed to plan the technical implementation.

**Integration Specification**: The SDM will verify that the messages the client will send to Traiana meets either:
Standard Traiana Implementation requirements
Has more custom messaging requirements, in which case the SDM will work with an Implementation Manager to create a bespoke integration specification.

**N.B**: The above Scope Preparation & Integration Specification will also cover any periodic upgrades to TRM functionality.

**Product Strategy Liaison**: As requirements gathering conversations with clients may help identify strategic opportunities, the SDM will report new requirement types and broad interest in specific functionality to the Business Development team.

**Escalation Contact**: The SDM will assist with production issues where the root cause may be a new requirement, or the product/service scope currently supported is not clear.

Job Requirements
Detailed understanding of relevant Traiana current Products & Services
Ability to define and document detailed workflow processes
Ability to translate market & client requirements into detailed product requirement documentation.
Process-oriented and excellent organizational skills
Leadership skills sufficient to allow the person to drive Professional Services agenda within the organization and to get management buy-in.
Ability to clearly articulate and delegate responsibilities and tasks to those you may manage.
Ability to clearly articulate and delegate responsibilities and tasks to those you may manage.
Leading by example. You need to portray the positivity and enthusiasm that helps to motivate and inspire your teams.
Leading by influ

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