Passenger Service Lead Agent

2 months ago


London Gatwick Airport, United Kingdom Red Handling UK Full time

**We are looking for experienced Passenger Service professionals who are passionate about aviation, to join our team at LGW Airport**

Fresh ideas, new ways of working and thinking outside the box are qualities we look for in our colleagues and this role, working with one of the worlds biggest airlines, is one where you'll strive for excellence in customer service.

If this sounds like you, we want to hear from you today

**Responsibilities**:

- Reporting daily into the Duty Officer
- Allocation of agents to the check in area and boarding gates for Red Handling customers
- Overseeing and supervising the check in and boarding gate areas
- Being the point of contact on the day for any issues/ queries for our airline customers
- Responsible for monitoring flight closures and gate closures
- Ensuring all Service level agreements are met and maintained on the day
- Responsible for monitoring of ancillary revenue at check in and at the gate
- Working alongside the duty team to assist any shortfalls in the team
- Flexibility with your rostered shift pattern and coverage
- Having the ability to work in a team and on your own

**Salary**: £12.30 per hour

Ability to commute/relocate:

- Gatwick Airport, RH6 0NP: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Supervisory/ Lead Agent: 1 year (required)
- aviation: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 17/04/2023
Reference ID: Lead Agent LGW



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