Solutions Associate, Uk London

3 weeks ago


London, United Kingdom Connatix Full time

Connatix is a next-generation video platform for publishers. We believe in the power of the experience, and are on a mission to help publishers do more with their content by delivering quality videos at scale. With multiple ways to monetize and a focus on the experience, publishers can benefit from video advertising without compromise. To expand reach, Connatix has built an extensive independent syndication network for distribution. With highly immersive, first-to-market video formats, Connatix is creating a new generation of content experiences that are optimized for publisher success.
Connatix works with over 3,000 publishers worldwide and in 2018, was ranked #2 in the comScore video matrix. Founded in 2014, the company is headquartered in New York City with offices in Tel Aviv, London and Cluj-Napoca, Romania.
At the heart of Connatix's technology is our people. We're a group of innovators, disruptors, techies, and storytellers. There's an electric energy for our products, roadmap, and vision that motivates and truly inspires across offices. Having a great place to work is important Our offices were designed to foster a creative, collaborative, and open energy.
**The Position**
Connatix is looking for a Solutions Associate to join our Publisher Solutions team. Someone with strong troubleshooting skills who enjoys being challenged by complex technical problems and working with customers to create solutions for their needs.
The solutions associate is a key technical resource for new and existing customers, working closely with account managers, product and engineering teams to help our customers get the best out of the Connatix platforms.
The role is focused on extensive systems integration, web development and troubleshooting of video and ad integrations for enterprise customers and prospects.
As the technical and platform expert, the Solutions Associate assists and trains our publishers on Connatix's technology and platform - as well as devising customized implementations and solutions.

**Responsibilities**:

- Work with customers, sales, product and engineering teams to implement video and advertising solutions on enterprise publisher domains
- Develop technical solutions for customer-specific use cases
- Train and educate customers on Connatix's product features and industry best practices
- Become an expert on Connatix's APIs and product features and how to best use them to match a publisher's needs
- Work with customers and other teams to troubleshoot issues, handle technical requests quickly and appropriately and manage customer expectations
- Work closely with product development to maintain the feedback loop from customers
- Consult and assist publishers with platform setup and configuration.

**Qualifications**
We're looking for an empathetic, tech minded individual who thrives when solving problems. Years of experience are less important than work ethic, skill, virtue and a strong desire to learn & improve.
- Experience communicating technical concepts, constraints, and possibilities to a non-technical audience
- High level of comfort with training and supporting clients on a technology platform
- Personality traits that emphasize curiosity and perseverance. You thrive on problem solving and tinkering, and enjoy daily challenges
- Exceptional organization and prioritization skills
- A Bachelor's degree (or equivalent demonstrable skills) and/or 1-2 years of work experience
- Outstanding written and verbal communication skills in English.

**The following technologies & skills will be crucial to your success in this role**:

- Web development with HTML, CSS, and JavaScript
- Excellent analytical and troubleshooting skills
- Performance and page analysis using browser debugging & development tools
- Interest in web design and a passion for providing a high quality web experience

**Bonus skills**
- Experience using APIs
- Experience in the digital advertising industry, particularly video and programmatic
- Understanding of advertising technologies and platforms such as prebid.js, CMPs, DMPs, GAM, TCF, TAM, DSPs/SSPs, etc



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