Repairs Administrator

3 weeks ago


Middlesbrough, United Kingdom Sellick Partnership Full time

**Repairs Administrator**

**Ongoing temporary (part time or full time available)**

**Middlesbrough**

Sellick partnership are currently assisting in the recruitment of a Repairs Administrator to join a large social housing organisation around the Middlesbrough area.

The role is to act as a first point of contact for tenants and general public for housing or repairs related enquiries.

**Duties of the Repairs Administrator**:

- Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
- Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
- Communicate directly with customers to resolve issues, working with construction and sales team where necessary

**Requirements of Repairs Administrator**:

- Customer service experience within a social housing/construction setting
- Ideally having worked within repairs or planned maintenance team


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