Frontline Customer Service Agent

4 days ago


Derbyshire, United Kingdom Pertemps Leicester Full time

**Job description: Frontline Customer Service Agent**
**Salary**: £11.40 p/h
**Location**: Derby
**Working hours**: Monday to Friday - 8 hour shift, rotational shifts between the hours of 07.30-20.15
We are looking for experienced customer service advisors to work with our global market leader in the international parcel delivery and express courier business. They specialise in the door-to-door delivery of documents and parcels worldwide and has more than100,000 employees operating in more than 220 countries and territories.
They have been voted top 10 companies to work for
**Your responsibilities as a Frontline Customer Service Agent will be to**:

- Act as a first point of contact for external customer handling shipping requests providing information and advice on transiting goods worldwide.
- Logging customer bookings
- Collating and validating all information for processing to the courier
- Promote up and cross sell
- Increasing sales value and tracking shipments

**Must haves**:

- IT literate
- Good customer service skills
- Problem solving skills
- Must work to a standard, target-based work



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