Patient Administration Officer

1 month ago


York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer.

About the role

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.

We have both full time and part time hours available working any 5 days in 7 which will include a potential of 1 in 5 rostered weekends, Saturday or Sunday.

Please note this post is cross site between York Hospital and York Community Stadium

**Duties will include**:
Working on a very busy reception desk.

Administering referrals via the electronic booking system "E-Referrals".

Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.

Always maintaining patient confidentiality.

Answering patient questions/queries both verbally and face to face.

Placing all new patient appointments within agreed timescales and in accordance with consultants' requests

Making follow-up appointments adhering to booking rules

Completing worklists - ensuring all requests by consultants are adhered too.

Checking patients in and out of clinic

Our benefits

**We offer a range of benefits to support our staff including**:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

**A full description of the role is available in the attachment**: job description.

Across our organisation, people are guided by values that were co-developed with staff: we are kind ; we are open ; and we pursue excellence.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

COVID-19

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.



  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator Patient Services Administrator York | Administrator | Permanent | Full Time £21,333 pro rata 2 positions available - 1x 22.5 hour contract Mon-Wed & 1x 15 hour contract Thur & Fri. Shift pattern is Week 1 8-4 & Week 2 10-6. Are you a confident and customer-focused administrator, who’s passionate about great...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job summary If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application . We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer. About the role... You...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Bank Patient Services Administrator Bank Patient Services Administrator York Nuffield Hospital | Administration | Contract | Bank £10.94 per hour 0 hours per week Nuffield Health is the UK’s largest Healthcare Charity. We’re taking care of the nation’s wellbeing. Now, so can you. If you’re enthusiastic, ambitious and ready to join...


  • York, United Kingdom Ampleforth & Hovingham Surgeries Full time

    Ampleforth & Hovingham Surgeries We are seeking to recruit a highly motivated Patient Services Administrator with strong administrative skills and excellent interpersonal skills to join our friendly, busy Practice. Experience of working in an administration team is essential alongside experience of using MS Office. Experience of working in a medical...


  • York, United Kingdom Priory Medical Group Full time

    **Administrator (Patient Records)** **Priory Medical Centre, Acomb (YO24)** Do you have proven experience of working in administration? Or are you looking for a role that helps build a career in administration, developing skills that last a lifetime? Would you be interested in working in our supportive and friendly Administration Team? An exciting...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We are pleased to be able to advertise this exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator. The post is based at York Teaching Hospital and the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Patient Safety Team to support the Datix Manager and Datix Module Leads, to be an in-house expert for the Datix. The role will be to ensure relevant staff are fully trained and supported in use of the modules, ensuring that correct data entry leads to accurate statistical reports, and that the Trust is able to...


  • York, United Kingdom The Kirkbymoorside Surgery Full time

    **Patient Support Team Member** An exciting opportunity has become available for a receptionist to join the Kirkbymoorside Patient Support Team. We are looking for an enthusiastic and motivated individual with excellent IT, verbal and written communication skills to join our friendly reception team. The position is for 18.5 hours per week: Monday 7.45am to...


  • York, United Kingdom Haxby Group Full time

    **Duties and Responsibilities**: The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels: Opening up/locking-up of Practice...


  • York, United Kingdom Myhealth Full time

    '''Job Summary''' We are seeking highly motivated and customer-oriented individuals to join our team as a Patient Services Team Members. As the first point of contact for our patients, you will play a crucial role in providing exceptional service and resolving enquiries or concerns. If you have excellent communication skills and enjoy helping others, we...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a Patient Equality, Diversity, and Inclusion Facilitator to join the Trust's busy and dynamic Patient Experience and Involvement Team. As a team, we live our Trust's values and our commitment to equality, diversity and inclusion is demonstrated in our approach to our day-to-day work with our colleagues and in our patient, carer, and...


  • York, United Kingdom Reed Business Support Full time

    Exciting opportunity for someone who likes to be organised and provide excellent administrative support to their colleagues. Our Client based just north of York are recruiting for an experienced Administrator to join their busy team. Office Hours Monday - Friday 9-5pm office based. **Salary** - £21-25,000 depending on experience. This main purpose of...

  • Patient Navigator

    5 days ago


    York, United Kingdom Nimbuscare Ltd Full time

    Job summary York Integrated Community is expanding its patient navigator team to support The Frailty Hub at Acomb Garth. We are looking for a dynamic patient Navigator who has excellent communication and prioritisation skills with a flexible person-centred approach to join our supportive team. If you are looking for a fresh start or seeking a new...


  • York, United Kingdom Environment Bank Full time

    At Environment Bank (EB) we're rewriting the rulebook when it comes to Biodiversity in line with our collective purpose of ‘a new plan for the planet’. Our commitment to biodiversity the beating heart of our business. With significant investments secured, we are revolutionising the industry with action-orientated change, turning our bold plan for the...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job overview We have an exciting opportunity for a Healthcare Science Associate Practitioner to join our Research & Development Laboratory Team at York Teaching Hospital. We are an experienced team with dedicated research specific laboratory staff consisting of 2 staff, who, under the supervision of the Biochemistry Manager, offer laboratory...


  • York, United Kingdom NASS (National Association of Special Schools) Full time

    We are looking for an experienced Administrative Officer to join our friendly, hardworking and dedicated team at NASS. **Your role helping NASS support its members** **Starting salary**: £23,154.39 per year **Contract**: Full-time **Location**: Home based with regular travel to York **Annual leave**: 25 days annual leave, plus bank holidays **Pension**:...


  • York, United Kingdom Ministry of Justice Full time

    Salary 1 - £22,096 - £24,718 Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - Yorkshire and the Humber City/Town 1 - York Building/Site 1 - City of York Council (MOJ), Corporate Services, West Offices, Station Rise, York YO1 6GA Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 -...


  • York, United Kingdom Blossom Cosmetic Clinic Full time

    **How does working at **York's luxury lifestyle clinic **sound?** Working for Blossom Cosmetic Clinic, on top of a competitive salary, you will receive: - Staff incentives including referral bonus scheme - Performance related bonuses and weekly lunches - Employer contributory pension - Fully funded career path to develop further training - Excellent...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We are looking for an Administration Assistant to join the AHP Therapy team working in Speech and Language Therapy. We are looking for someone with the ability to work well on their own and as part of a team, and it is important that the post holder is able to adapt to changing demands, be accurate in inputting information and able to follow...


  • York, United Kingdom MyHealth Full time

    **Patient Services Call Handler** **Hours: 24 hours per week (Tues, Thurs & Fri)** **Location: Strensall, YO32 5UA** **Company Overview**: MyHealth provide comprehensive NHS primary care services to help manage people's health & wellbeing. We have four NHS Health Care Centres serving approximately 19,500 patients across an area of over 200 square miles to...