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Service Desk Analyst

4 weeks ago

Stretford, United Kingdom SCC Full time

Service Desk Analyst
- SCC Document Services

Hybrid role - Home/Manchester (Trafford Park)Salary - £21,255 plus Large company benefits

SCC Document Services puts the customer back in control and de-risks the uncertainty of upgrading any of their Print, Scanning, and Document Management technology in the current unpredictable climate.

As a result of continued growth, we are recruiting for a Service Desk Analyst to act as the primary point of contact for all customers and users of our software, systems and devices. The Service Desk provides 1st Line support services to all external customersand users including call logging, placing consumable orders, call/order queries, and initial call troubleshooting, diagnosis and remote resolution where possible. maintain excellent relationship with all levels of client contact within designated accounts.This will be to support the sustain and renewal of existing accounts, however to ensure that portfolio of services are developed and grown.

Why SCC?
- The opportunity to work with a number of our key customers.
- Further develop your skills and experience with on going training.
- Join a well-established, stable company with excellent career prospects.
- Take advantage of unrivalled opportunities to develop your career as the practice grows.
- The opportunity to work for a progressive organisation that respects and rewards it's staff.

Key Responsibilities?
- 1st Line support (troubleshooting, diagnosis and resolution)
- Providing essential solutions for customers and keeping them informed of new developments within the business
- Clear communication and manage expectation on each and every customer contact
- Keep Customer records of every conversation on the systems database in a clear and comprehensive manner.

Key Skills / Experience
- Excellent Customer facing and communication skills, both written and verbal
- Previous Customer Service or Contact Centre experience
- Basic Microsoft skills (Internet Explorer, outlook, excel)
- Ability and willingness to learn and develop skills

We are an Equal Opportunities Employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which aredefined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Interested?

Then click the response button now

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

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