Special Assistance Agent

3 weeks ago

Christchurch, United Kingdom Bournemouth International Airport Full time

_Special Assistance Agents_

Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being well cared for by our colleagues. We aim to provide a personalised service by capturing accurate passenger information, while being flexible and sensitive to any changes in their requirements.

The Special assistance agent role is varied and challenging, day to day you’ll be responsible for:

- Taking care of passengers with special access assisting them with their baggage and personal effects
- Determining the level of assistance required for each individual passenger
- Explaining the process to the passenger and assisting with any queries
- Complying will all relevant safety procedures
- Assisting passengers throughout the airport and on/off the aircraft, utilising wheelchairs and other equipment
- Providing manual lifting assistance as required.

This role requires you to be on your feet for long periods of time.

No previous experience is required as we pride ourselves in offering full training which includes classroom and on-the job training; however, you do need to have:

- Excellent communication skills
- Have a passion for delivering excellent customer service, with a high level of care and attention to customers.
- This is an active role that requires you to be physically fit and to be able to manually lift passengers with restricted mobility into their seat
- Ability to speak and understand the English language (an ability to speak an additional language would be desirable)
- An ability to deal with difficult and challenging situations.
- A willingness to work in inclement weather
- Your own transport to enable you to travel to the Airport at times when public transport is not available (this is very limited)
- Be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours.

**Contract Information**:
You’ll need to adopt a flexible approach to your working hours as we operate a shift-based operation which includes early mornings, evenings, weekends and bank holidays. Shifts may vary in length depending on the demands of the Operation.

**What's on offer**

Competitive Pay

Starting rate of pay is £10.42 per hour, £16,255.20 - Pay award pending for April 2023 - rate will rise to a minimum of £10.65 per hour - £16,614 per annum for a 30 hour week.

Free on-site parking whilst on duty

Discounts on Fred Olsen Holiday

Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free

Life Assurance

Cycle scheme

Comprehensive training package and Fantastic career development opportunities

Full uniform provided

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: From £10.42 per hour

Shift:

- 10 hour shift
- 8 hour shift
- Day shift

Ability to commute/relocate:

- Christchurch BH23 6SE: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Special Assistance Agent

    3 days ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    4 days ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    3 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    4 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want passengers to enjoy their time at the airport, reassured that they are being...

  • Special Assistance Agent

    2 days ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    _Special Assistance Agents_ **Fixed-Term summer contracts (up to 31 October 2024) available.** Our Special Assistance agents put customer service at the heart of their everyday work. The team support passengers with reduced mobility throughout their airport experience, from check-in to aircraft ensuring they travel safely and comfortably. We want...

  • Passenger Assistant Agent

    2 months ago

    Christchurch, United Kingdom Tru Talent Full time

    **Passenger Assistance Agent** **Hourly Rate**: £9.71 Per Hour **Hours**: Shift patterns including early mornings, afternoons and weekend shifts **Location**: Christchurch Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for **Passenger Assistance Agent** to help within the terminal throughout the summer...

  • Passenger Assistant Agent

    1 week ago

    Christchurch, United Kingdom Tru Talent Full time

    **Passenger Assistance Agent** **Hourly Rate**: £9.71 Per Hour **Hours**: Shift patterns including early mornings, afternoons and weekend shifts **Location**: Christchurch Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for **Passenger Assistance Agent** to help within the terminal throughout the summer...

  • Check-in Agent

    2 months ago

    Christchurch, United Kingdom Tru Talent Full time

    **Check-in Agent** **Hourly Rate**: £9.71 Per Hour **Hours**: Shift patterns including early mornings, afternoons and weekend shifts - you must be able to drive. **Location**: Christchurch Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for an Ambassador/first point of call to help in the Check-in...

  • Arrivals Agent

    1 week ago

    Christchurch, United Kingdom Mploy Staffing Solutions Full time

    **Arrivals Agent** We are recruiting for Arrivals Agents to provide all necessary help and support to passengers as required by customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arrivingpassengers, handling of VIPs, provide special passenger assistance, handle...

  • Airport Agent

    2 days ago

    Christchurch, United Kingdom Mploy Full time

    **Arrivals Agent** Mploy is recruiting Arrivals Agents to provide all necessary help and support to passengers as required by customer airlines. Your duties may include check-in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance,...

  • Customer Services Agent

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Customer Services Agent

    3 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Customer Services Agent

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Customer Services Agent

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Customer Services Agent

    3 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Customer Services Agent

    4 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **We are recruiting for Customer Service Agents (Check In)** **The role** To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,...

  • Late Shift

    2 weeks ago

    Christchurch, United Kingdom Bournemouth International Airport Full time

    **Permanent and Fixed-Term summer contracts (up to 31 October 2023) available.** We have exciting opportunities to join our Ground Handling Team as a Ramp Agent to play a vital part in our busy operation. No previous experience is required as full training is provided. You will provide the necessary under-wing ground support services to aircraft as required...

  • Special Education Need TA

    1 month ago

    Christchurch, United Kingdom GSL Education - Bournemouth Full time

    Searching for Special Education Need TA in Christchurch!Job Title: Special Education Need TALocation: ChristchurchSalary: £12.82 - £14.72 per hourStart date: ImmediatelyContract type: Permanent/ Full TimeWorking Hours: 8:30 am – 3:30 pm Are you ready to be a catalyst for positive change in the lives of students with diverse needs?GSL Education is...