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Call Handler
4 months ago
Advice Line Administrator
Location: Hinckley Office
Package: up to £20000 dependent upon age and experience.
**Job Purpose**
We are seeking a phone administrator to work across our HR, Tax, VAT and Payroll Advice departments. Dealing with telephone calls in a professional call centre environment you will be providing first line telephone contact to our customers and other departmentsacross the business.
**Job Overview**
We are looking for a motivated individual to work within the team to achieve the highest service levels for our clients. Our aim is to ensure that the overall customer experience is excellent. The role will involve answering the telephone and taking messages,directing clients to the correct consultant and assisting our teams with any day-to-day administrative requirements. Training is provided but experience in a similar role is desirable.
**Day-to-Day Responsibilities**
- Making and receiving calls from our clients.
- Providing an outstanding level of customer service to ensure the customer journey is the best it can be.
- Assisting with other teams' workloads where necessary.
**What you Bring to the Team**
- Excellent administration and customer service skills.
- Good communications.
- Excellent telephone manner.
- Good standard of written correspondence.
- Effective time and workload management.
- Excellent organisational skills.
- A flexible approach and ability to work well within a team.
**970251FA**
**INDPSAH
