Admissions Supervisor

4 weeks ago


Cardiff, United Kingdom Cardiff University Full time

**Advert**

**Admissions Supervisor**

**Admissions**

**Communications and Marketing**

Working within the Admissions team you will supervise a team under the guidance of an Admissions Team Leader to ensure an end to end admissions process from enquirer to entrant.- This is a full-time, open-ended post available from 4th September 2023.**Salary**: £26,444 - £29,605 per annum (Grade 4)**Date advert posted: Wednesday, 28 June 2023**

**Closing date: Wednesday, 12 July 2023**

**Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.**

**Duties and Responsibilities**

**Key Duties**
- Supervise the day-to-day operation of an Admissions Team, including the allocation of work tasks, production of work schedules, monitoring of holiday cover/working arrangements, probation, annual appraisal and staff development requirements, proving pastoral care, training and support to staff members where necessary.
- Ensure that all enquiries from internal and external customers are handled in a professional and timely manner following established procedures.
- Responsibility for responding to complex enquiries, gathering information as appropriate and ensuring that all relevant facts and information is recorded.
- Support the Team Leader in handling complex complaints, responding or passing to the Team Leader as appropriate.
- Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
- Undertake a variety of administrative duties to support the team and department
- Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
- Instruct and guide other employees across the University with regard to admissions.

**Specific Duties**
- To respond promptly and accurately to requests for information and assistance from admissions tutors and support staff based in academic schools and from applicants.
- To act as a point of knowledge and guidance in relation to qualifications and eligibility for admissions to the University and to use that knowledge to verify supporting information provided by applicants in accordance with the University and external regulations.
- To ensure the accurate recording of (including all administrative support) and provision of guidance for applicants/internal customers in relation standard checks and admissions requirements for example (but not exclusive to) supporting Disclosure Barring Service (DBS) checks and fee status queries/checks.
- To provide support and guidance for admissions projects and annual process/system up-dates.
- To work flexibly to meet workload demands including working within different areas of admissions (and on occasion within other services/departments) to provide wider support and guidance.
- To provide support at University open days, information giving and promotional events, where the admissions team is represented (such as handling enquiries on an admissions stand or operating a telephone helpline) and ensuring provision of appropriate guidance and information.

**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role.

**Person Specification**
- See below additional information section for details on how to evidence that you meet the criteria listed below.**Essential Criteria**

**Knowledge, Skills and Experience**

1. NVQ 2/GCSE level A-C or equivalent**Qualifications and Education**

2. Substantial experience of working in an administrative role
- 3. Knowledge of admissions systems and processes
- 4. Ability to set up standard office systems and procedures and make improvements as appropriate**Customer Service, Communication and Team Working**

5. Ability to communicate information effectively and professionally with a wide range of people.
- 6. Experience of supervising the work of others to focus team efforts and motivate individuals.
- 7. Experience of line managing others, including developing others and ensuring welfare issues are resolved.
- 8. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.**Planning, A



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