Branch Service Assistant
3 weeks ago
A fantastic opportunity for a Branch Service Assistant to join a fast paced, multi functional team. The role is permanent and based in Aberdeen. The main purpose is to have an impact on sales and operations functions at the Aberdeen Service Centre, supporting both the customer sales and warehouse duties.
KEY REPONSIBILITIES
- Provide a point of contact for new and potential customers to the business.
- Answer customer queries, developing SMART (Specific, Measurable, Achievable, Realistic, Timed) working practices to handle queries more efficiently.
- Be proactive in the monitoring and analysis of quotation progress, ascertaining the reason if an order is not placed.
- Process all orders in a timely and efficient manner
- Support the branch warehouse activities, including stock management and order dispatch.
- Delivery duties as required.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Adhere to stated policies and procedures relating to health and safety, and quality management.
KEY SKILLS
- Computer literate - Word, Excel, Outlook and Data Entry
- Communication skills: verbal (including good telephone manner) & written
- Problem solving skills
- Experience of working in a sales/ customer focused role
- Ability to work without close supervision
- Able to work alone
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Aberdeen, Aberdeen City: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location
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