Hotel Receptionist

2 weeks ago


London, United Kingdom hyde park aparts LTD Full time

'''Job Summary'''
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and maintaining guest records
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival
- Process payments and maintain accurate financial records
- Maintain a neat and organized front desk area

'''Skills'''
To excel in this role, you should possess the following skills:

- Strong guest service orientation with a friendly and welcoming demeanor
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and services
- Ability to speak multiple languages is a plus
- Attention to detail and ability to handle multiple tasks simultaneously
- Strong problem-solving skills and ability to remain calm under pressure
- Proficient in using computer systems and software

**Salary**: £11.50-£12.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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