Online Sales Agent
2 weeks ago
Location: London, LND, GB- Department: 4T0024- Date: 14 Aug 2023- Description:
- **Online Sales Agent, London, UK**
**Permanent, Hyb**rid**
**Role Description**
Lotus is seeking an enthusiastic product and brand ambassador to join our growing sales team based at our UK headquarters in Central London.
This role will report into the Online Sales Manager, where through possessing excellent customer service and communication skills, you will help inspire consumers to choose a new Lotus.
**Key Duties**:
- Build rapport with consumers through friendly and engaging communication
- Process enquiries correctly on the CRM system (Salesforce) to enable future follow-up
- Appropriately upsell consumers, including the sale of Value-Added Products (VAP) by outlining benefits to consumers
- Responsible for handling all third-party leads, including Carwow and AutoTrader leads Liaise with our agents (Lotus dealer network) to ensure a seamless omni-channel consumer journey**Key Experience**:
- Have experience within a sales role
- Have excellent customer service skills
- Thrive in a fast-paced, dynamic sales environment with a can-do attitude
- Be an outstanding communicator with impeccable spelling and grammar
- Be outgoing, friendly and professional, with a commitment to adhering to process and procedure
- Possess a good understanding of the various automotive finance products offered in the UK (PCP, PCH, HP)
- Be flexible around working hours (see below)
Please note that this role will involve flexible shift patterns whereby there will be an expectation for the Online Sales team to respond to enquires in the evening and during the weekend on a rota basis
**Benefits**:
- 25 days paid holiday + bank holidays
- Private healthcare
- Access to Private dental care
- Access to car scheme
- Pension scheme
- Benefits and rewards at local shops, restaurants and more
**Other**:
Please note this role is hybrid, however there is an expectancy to work in the office at least 3 days per week.
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