Field Based Installation Engineer

3 weeks ago

Hebburn, United Kingdom Zenith People LTD Full time

_**COMPANY BACKGROUND**_

Our client provides 'end to end’ digital signage solutions. This includes consulting with clients about their signage needs and sourcing suitable new technology and products. After designing a signage solution, hardware and software solutions are matchedto this need. We also create and design creative content required for the screens. Our in-house engineers install the solution and clients are supported with an SLA.

Our client holds a strong position within a rapidly expanding market. We specialise in the automotive sector, but also within corporate communications, leisure, retail, healthcare, transport and estate agency. Our clients include a range of large corporate,international clients through to SME’s.
- **JOB PURPOSE**_

We need an Installation Engineer to install and provide service support for digital signage equipment in our customers’ premises. You will be working with the latest cutting-edge technology including digital screens, mobile devices and projectors. You willalso install the infrastructure that supports these solutions. This will include a wide range of cabling and terminations, as well as network infrastructures. Our customers include blue chip, international companies who demand high standards. You will be workingclosely with a highly experienced Senior Installation Engineer as well as working alone. We are also keen to support training and development opportunities. This is an ideal opportunity to be part of an exciting growing team in a new and exciting marketplace.
- **MAIN RESPONSIBILTIES**_
- To install digital signage equipment in customer premises
- To install cables and network infrastructures in customer premises
- To work closely with the engineering and IT teams
- To carry our repair, service and routine maintenance work
- Where required, to solve practical problems; detect & repair equipment faults
- Driving high satisfaction levels with customers, aiming to install or restore normal operational service with minimum impact
- Keep the office team updated of progress
- Keep the IT team updated with technical information or unresolved issues
- Required to stay overnight in hotel accommodation organised by the company
- Carry out Site Surveys

This list is not exhaustive therefore the above duties may vary.
- **PERSON SPECIFICATION**_

**Experience/Knowledge**
- Experience of using hand held & electrical tools with competence
- Previous installation experience of electrical equipment
- You must hold a current UK driving licence, able to drive a van

**Skills**
- Excellent interpersonal and communication skills are essential
- Ability to work on own initiative
- Analytical, with problem solving skills
- Ability to work to deadlines

**Attributes**
- You must have a positive outlook
- You must be solution orientated with a helpful and professional manner
- You must be well presented
- Ability to work under pressure
- You must have a friendly attitude
- Confident, enthusiastic and reliable
- Commitment to take pride in all aspects of the role
- Commitment to assist all areas of the business and ensure high levels of customer satisfaction
- **CHALLENGES**_
- Ensuring that we install cutting edge technology in a timely and professional manner, despite the challenges presented by new products
- Ensuring that as a company, we fulfil our contractual SLA obligations. This includes high profile clients who can be demanding and expect a timely and efficient response
- Working effectively with all areas of the business in order to deliver an excellent service for our customers
- Remaining customer focused at all times

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