Member and Guest Services Team Member

3 weeks ago

North Berwick, United Kingdom Archerfield Full time

**We Play A Different Game**

With a wide choice of historic and contemporary secluded accommodation, a world class Spa, state of the art Performance Centre and two links golf courses of Championship standard, Archerfield offers an unrivalled experience for both Members and Guests.

The Archerfield Estate is located just 18 miles from the centre of Edinburgh along the spectacular coastline and just a short distance from North Berwick, Haddington and other East Lothian towns.

**Join our Member and Guest Services Team**

The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate.

As a member of the team you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring that they enjoy their experience on the Estate.

The role requires you to work closely with all our operational teams as well as the Estate Sales team to help ensure the below key duties and responsibilities are carried out:
**Key Duties & Responsibilities**:

- Liaising with guests in advance of their stay to ensure every aspect of their visit is looked after.
- Ensure that all Members and Guests receive a warm welcome to the Club.
- Be the main point of contact for all guests who are staying in the accommodation.
- Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
- Keep up to date with Estate and local area knowledge to ensure you are able to advise Members and Guests and maximise sales opportunities.
- Assist in providing any onsite transport for guests staying in accommodation,
- Anticipate any guest requirements where possible to help ensure an enjoyable stay.

**Requirements for the role**:

- Previous experience within a customer facing role - preferably within hospitality or the luxury sector.
- Good telephone manner and IT Skills.
- High standard of personal presentation.
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Ability to take initiative and a practical approach to problem solving.
- A passion for delivering exceptional customer service.
- Ability to work in a high paced environment and able to prioritise tasks to meet the desired outcome.

**What we give you**:

- Company pension.
- External discounts programme.
- Access to health and wellness programme.
- Competitive salary.
- Estate based incentive and discount schemes.
- Excellent training and development opportunities
- Staff Uniform.

If you feel you have the necessary skills and experience to take on this role, then in the first instance please contact Greg Dale.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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