Legal Community Specialist

3 weeks ago

London, United Kingdom Ontra Full time

**Where we work**

Ontra's hybrid workplace allows for employees to choose their own adventure: remote, in-office, or a blend of both

Available remote locations: United States (AZ, CA, CO, CT, FL, GA, IL, MA, MD, MN, NC, NJ, NV, NY, OR, PA, TN, TX, UT, VA, WA), Hong Kong, Singapore, United Kingdom.

Current offices: Austin, Chicago, London, Los Angeles, New York City, San Francisco.

Please note that we currently hire exclusively in the remote and office locations listed above and select jobs may have more specific location requirements.

**About the opportunity**

Ontra is seeking a **Legal Community Specialist **to join our Legal Partnerships team.

Reporting to the Legal Community Manager, this person will be responsible for the success and engagement of our law firm users by developing and managing an ongoing interaction model that encourages mutual contribution and continuous feedback, and supports a sustainable, vibrant lawyer community. The role is a great opportunity to support the Community function and the global Legal Partnerships team by nurturing a positive partnership between Ontra and our EMEA-based legal partners.

If you're an empathetic, people-driven person with a passion for making data-driven decisions, we'd love to get to know you

**What you'll do**
- **Build a virtual community**: Design and implement programs that support lawyer engagement and satisfaction, such as mentor programs, awards, events, and webinars
- **Advocacy**: become a trusted advisor and advocate for the EMEA legal community
- **Feedback management**: Work with the global Community team to track and report on all legal community feedback in EMEA; surface key issues to relevant stakeholders in the organisation and iterate on solutions and messaging
- **User experience research**: Conduct biannual and new law firm Net Promoter Score (NPS) surveys for EMEA population; coordinate with Product on in-app feedback channels and lawyer focus groups for new products and features
- **Onboarding**: Ensure a fast and seamless onboarding experience for all community members in collaboration with the Legal Resourcing & Partnership Growth teams

**What you'll bring**
- **Experience**: 2+ years of community management work, ideally in the legal, financial services, or technology industries
- **Credentials**: Google suite, Salesforce, Survey Monkey, and/or NPS survey experience preferred
- **Empathetic & Interpersonal Communicator**: You treat every lawyer with kindness and respect, value their time, and are mindful of their off-platform commitments; your high EQ allows you to work effectively with a diverse group of individuals
- **Leadership & Organisational Excellence**: Ability to inspire and motivate our diverse, global network of legal partners; can operate easily in a fast-paced, rapidly-changing environment, identify issues quickly, and propose solutions with mínimal supervision
- **Analytical**: You make smart, data-driven decisions
- **Prioritisation**: You are adept at managing multiple programs simultaneously

**About Ontra**

**Our benefits**
- Opportunity to participate in one of Ontra's unit-based compensation programs
- Medical, dental, and vision insurance base plans at no additional cost
- Employer-sponsored retirement plans
- Hybrid/remote work flexibility & WFH budget (equivalent of $1K USD)
- Annual professional development stipend (equivalent of $2K USD)
- 4 months of parental leave (52 weeks for UK employees)
- Unlimited vacation
- Twice-weekly lunch perk
- And much more

**Inclusivity**

**Pay transparency**

Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.

In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
- Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location._
- #LI-Remote_

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