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Support Worker

3 months ago

Catterick Garrison, United Kingdom The Riverside Group Full time

**Job Title**:Support Worker
**Contract Type**:Fixed term contract until May 2024
**Salary**:£24,699.43 (£25,813.09 is achieved after 18 months successful performance in the role)
**Working Hours**:37.5 per week
**Working Pattern**:Rota working 5 days out of 7 Mon - Sun between 7am & 10pm
**Location**:The Beacon, Catterick Garrison

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Support Worker**

You will be working from The Beacon providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

Since 1999 Riverside has been a leading provider of innovative services to veterans from all 3 Armed Services and now with funding through the Reducing Veteran Homelessness Programme, we are looking to recruit staff to enhance the support package delivered to veterans residing in The Beacon.

The Beacon is based at Catterick Garrison and consists of 31 fully furnished self-contained flats on a short-term basis (up to 18 months) and offers support to veterans to develop the skills required allowing them to move on and live independently.

Our vision is to offer a welcoming and safe place to stay and an environment and culture that values, respects & encourages people and creates hope for the future. Underpinning our service delivery vision is a joint commitment to change and improve, not only what we do, but how we work with our customers. Vital to success will be a skilled workforce who are able to build trust and forge healthy relationships that support people to recognise their strengths and skills and develop their sense of self-worth. The Beacon team will work in line with nationally recognised standards of best practice and people with lived experience will now play a central role in all aspects of service development.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

**About You**

We are looking for someone with:

- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

**Role Profile**

**Supporting Customers**:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Engaging customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medic