Customer Services Coordinator

2 weeks ago


Torbay, United Kingdom NHS South Central and West Commissioning Support Unit Full time

You will possess a can-do attitude with a passion for learning and sharing intelligence that drives us forward as a whole team, supporting the one team culture.

The primary aim of this role is to proactively contribute to the delivery of procurement workplan and be part of the team providing high quality customer service, project, and procurement to support the activities of the team. We want people who want to make a difference.

The Procurement Team at SCW is an integral delivery agent to provide procurement advice, assistance and guidance to customers and their commissioners, to create specifications that will deliver high quality, innovative and VFM services and manage procurement processes within timescales that comply with all relevant regulations and guidance.

The role will provide the opportunity to further develop within NHS delivery.

The scope of the work is predominantly procurement related for Devon ICB: market engagement, competitive procurement and contract formation with an equal focus on clinical and non-clinical related services for the local area. Projects could include complex health services or supporting arrangements such as legal advice, software procurement, consultancy and training services.
- Provide administrative support and guidance to the team and functions.
- Respond to enquiries for information, provide policy information and assist customers in a proactive manner in a fast-paced environment.
- Co-ordinate as an administrative support function and ensure communications with customers are accurately logged on our records.
- To collaborate effectively, organise and manage multiple requests whilst adhering to internal procedures and working within deadlines.
- Support the development and delivery of continuous improvement of processes in support of customer services co-ordination.
- Maintain effective, collaborative, and productive relationships with team members, suppliers, and other stakeholders as required.
- Take responsibility for personal and professional development.

This role is suitable for a motivated individual who would like to work within a proactive and professional team. This post is an excellent opportunity to form and develop your specialist skills, playing a key part in delivering high quality customer service and helping to make improvements to patient services. The postholder will be a strong team player with significant customer service and administration management experience.

By delivering high quality customer service and co-ordination of support activities to deliver the programmes of work and ensure value for public money and to improve outcomes for patients and reduce health inequalities.

Please refer to the job description and person specification for further details and information regarding this role.


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