Community Neighbourhood Team Assistant

3 months ago

Didcot, United Kingdom Soha Housing Ltd Full time

**Job Role**

You will support the Head of Localities and the Community Neighbourhood Team with a range of duties, which require strong organisational, communication and inter personal skills in order to provide an effective and efficient service our residents.

**Key duties**
- Assist with the Duty Telephone Rota, as and when required.
- Carry out mail merges for the team.
- Raise purchase orders and special payment requests.
- Undertake site visits and spot checks, if required
- Carry out Customer Satisfaction calls and record outcomes.
- Assist the team with managing Guardcam installations and queries
- Manage the waiting list and servicing of the Noise Monitoring Equipment and Noise App Case records
- Assist the team with providing data for Subject Access Requests
- Arrange meetings on behalf of the team & take accurate minutes of meetings.
- Attend community events on behalf of the Team, as and when required.
- To undertake any further suitable work as required by the Head of Localities

**Mutual Exchanges - enabling tenants to swap their home**
- Assist the team in processing Mutual Exchanges in accordance with Soha’s policies and procedures and current legislation.
- Process mutual exchanges on Soha’s internal systems
- Provide references to external landlords.
- Arrange the relevant safety checks to be undertaken.
- Respond to queries from applicants, keeping them informed of the process.

**Garage Management**
- Set up and manage effective and accurate systems for Soha’s garage waiting list and let all void garages promptly and in line with Soha procedures.
- Review and manage garage rent arrears and action Notice to Quit
- Effectively manage any repair and void works which may be required
- Work with the Development Team on any redevelopment projects

**What you will need**
- Previous relevant experience and a commitment to working with people
- Experience of working in a busy environment
- Experience of dealing with customer enquiries and responding with accurate information
- Excellent administrative, organisation and interpersonal skills, particularly with residents who may be vulnerable or anxious
- Experience of working with external agencies and contractors
- A positive approach to dealing with challenges and complaints
- Ability to deal with challenging customers
- Experience of using QL / similar housing or CRM systems essential.

**Job Types**: Full-time, Permanent

Pay: £27,456.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sabbatical
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Didcot: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

**Location**:

- Didcot (preferred)

Work Location: In person

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