CRM Technical Architect
3 weeks ago
CRM Technical Architect
CRM Technical Architect/ CRM Solutions Architect/ CRM architect/ Microsoft Dynamics 365/ Microsoft Dynamics CRM/ Microsoft Dynamics/ Azure Technologies/ API Manager/Active Directory/ Functions/ Storage/Service Bus/ C#.net
London/Remote
- 1 day a week onsite
£540-640 Per Day
- Outside IR35
20 Month Contract-Extensions Likely
The CRM Technical Architect will have expert knowledge of defining and building integrated CRM solutions using Microsoft Dynamics CRM Sales and Customer Service. You will own the end to end solution design and will work with others within the project includingthe Portal Team, and other stakeholders to establish an optimal end to end solution which meets requirements, adheres to technical strategy/constraints, and considers total cost of ownership.
You will be undertaking bespoke development in delivering an end-to end solution so the CRM design will need to integrate with several bespoke data sources written by other parties, as well as providing a customer interaction channel, to achieve the keybusiness objectives of self-service and first-time call resolution together with mínimal call handling time. In achieving these objectives, the design must aim to configure, rather than customise the Microsoft Dynamics CRM product
Key Knowledge / Skills:
- Expertise in Microsoft Dynamics 365 CRM core functions (including but not limited to: - case management, workflow, correspondence, RBAC etc)
- Expertise in Agile Development
- Experience of handling video and image data, including format conversion
- Experience of devising strategies for integrating bespoke data sources into Microsoft Dynamics CRM (read and write)
- Knowledge of Azure technologies (including but not limited to: - API Manager, Active Directory, Functions, Storage, Service Bus etc);
- SFIA competency-based resources would be desirable
- Knowledge of C#.net
In the first instance please submit your CV
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