Senior Solution Architect-CRM
2 weeks ago
Job Description Solutions Architect - Airline, Aviation, CX
Solutions Architect opportunity to work alongside airline digital and e-commerce experts on a 'Transformation' programme; where you will be able to leverage and further build your domain knowledge and skills as an expert, working on some of the most visionary and cutting-edge projects in the industry.
Responsibilities:
Undertaking in-depth technical and functional analysis to deliver insightful findings
Support client workshops, facilitate solution discovery & definition and prepare client presentations
Engaging in project lifecycle activities such as project coordination, requirements gathering, solutions architecture and definition, quality assurance, acceptance testing and supporting technology change management
Definition and documentation of strategies, plans, analyses, requirements, solution concepts, architecture and project status
Requirements:
Experience with travel retail & distribution software, such as airline e-commerce or Online Travel Agency platforms, payment solutions, offer and order management systems or airline reservations platforms
Customer-facing roles: e.g. coordinating requirements, solution design workshops, customer or presentations to senior audiences
Experience working on projects collaborating with business users, UX and development teams
Strong analytical mindset, attention to detail, organisational and communication skills.
Exposure to transactional applications involving complex back-end service integrations and service-oriented architecture.
Exposure to NDC and ONE Order systems, merchandising solutions, fare shopping & pricing engines, PSS, CRM, airline revenue management systems, dynamic pricing systems, personalization and recommendation engines, payment systems is advantageous.
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