Night Auditor

3 weeks ago

Slough, United Kingdom Copthorne Hotels Slough Ltd Full time

The Copthorne Hotel Slough - Windsor is seeking an experienced **Night Auditor **to join our friendly team Front office department working as part of the Night team.

**As Night Auditor your key responsibilities include**:

- To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests
- To deal with any guest queries or problems during their stay and ensure that they are being looked after
- Running the Night Audit function and to be able to deal with all reservation queries
- Carrying out operational tasks, such as Checking in/out guests, Bar service, Porter duties, general cleaning duties.
- Conducting fire walks and ensuring that the building is safe and secure during the shift
- Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
- Ensuring telephones are answered promptly and politely, according to Company standard
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
- Being fully aware of and understanding Fire, Bomb, Health & Safety and emergency procedures.

**Essential Skills Required**:

- Previous Hotel Reception experience in a quality hotel
- Experience of Night shift is advantageous
- Excellent communications skills
- A positive, ‘can do’ attitude and Excellent customer service skills
- Knowledge of Opera PMS advantageous
- Great team player

**About the Hotel**

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

Guests can choose to dine at Retrouve Restaurant, which serves a selection of British and International dishes or the renowned Bugis Street Brasserie which offers a tantalizing combination of Singaporean, Malaysian and Chinese cuisine. Guests can choose from a variety of ‘speciality dishes’ such as Mee Goreng, Nasi Goreng and Singapore Laksa.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Season Ticket Loan Scheme
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Parking

**As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Night shift

Ability to commute/relocate:

- Slough, SL1 2YE: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Night Auditor: 1 year (preferred)

Work Location: One location

Reference ID: Night Auditor
- SL

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