Customer Contact Advisor

3 weeks ago


Nottingham, United Kingdom Entain Full time

**About The Role**:
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.
** About the role**

We’re looking to recruit a confident and enthusiastic Customer Contact Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Nottingham.

**Some of your key responsibilities in this role include;**
- Provide our retail customer base with a service which continually exceeds expectation
- Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
- Maintain a consistent and professional approach to all our customers
- Effectively navigate the systems to quickly and efficiently answer customer enquiries
- Constantly review and digest all communication and information sources to maximise knowledge and skills
- Take ownership of personal development to strive for continual improvement
- Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
- Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach
- We operate on a shift basis in order to cover the shop opening hours:
Monday to Saturday 8:30am to 21:30pm

Sunday 9:30am to 21:30pm.

All applicants will be required to cover these shifts.

We work on a rota basis which will change weekly.
- Example of rotating shift times would be:

- 08.30am - 4.30pm
- 10.30am - 6.30pm
- 12pm - 8pm
- 1.30pm - 9.30pm

So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills, then working with LadbrokesCoral Customer Care could be right for you

**About The Company**:


  • Customer Advisor

    1 week ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Care Advisor

    4 weeks ago


    Nottingham, United Kingdom Boots Full time

    Job Reference: 195682BR Nottingham Support Office Permanent Full-time **Customer Service Advisor** We are recruiting for Customer Service Advisors in our busy contact centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every customer interaction. **About...


  • Nottingham, United Kingdom CCR Recruitment Group Full time

    Customer Service Advisor Location: Nottingham Salary: £25,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring...

  • Customer Advisor

    2 days ago


    Nottingham, United Kingdom Sytner Full time

    About the role An exciting opportunity has arisen for an VWG Customer Advisor to join our growing Customer Contact Centre team, within the Sytner Group. Our Contact Centre team is responsible for handling numerous customer queries relating to repair work and servicing of our vehicles. Every query must be handled with care and precision; together with being...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...

  • Client Advisor

    2 weeks ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Luxury Eyewear Advisor

    2 months ago


    Nottingham, United Kingdom KINGS WALK CONTACT LENSES Full time

    We are seeking a Luxury Eyewear Advisor to join our team at our eyewear boutique in Nottingham City Centre. As a Luxury Eyewear Advisor, you will provide exceptional customer service and assist clients in finding the perfect eyewear to suit their style and needs. If you have a passion for fashion and a keen eye for detail, we would love to hear from...


  • Nottingham, United Kingdom KINGS WALK CONTACT LENSES Full time

    We are seeking a Luxury Eyewear Advisor to join our team at our eyewear boutique in Nottingham City Centre. As a Luxury Eyewear Advisor, you will provide exceptional customer service and assist clients in finding the perfect eyewear to suit their style and needs. If you have a passion for fashion and a keen eye for detail, we would love to hear from...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...


  • Nottingham, Nottingham, United Kingdom KINGS WALK CONTACT LENSES Full time

    We are seeking a Luxury Eyewear Advisor to join our team at our eyewear boutique in Nottingham City Centre. As a Luxury Eyewear Advisor, you will provide exceptional customer service and assist clients in finding the perfect eyewear to suit their style and needs. If you have a passion for fashion and a keen eye for detail, we would love to hear from you.Role...


  • Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...


  • Nottingham, United Kingdom Nottingham College Full time

    JOB BENEFITS Access to Additional Annual Leave Access to NUS/TOTUM Discount Access to the Local Government Pension Scheme Annual Travel Passes Scheme Cycle to Work Scheme Employee Assistance Helpline JOB LOCATION Nottingham One Nottingham One, Canal Street, Nottingham, NG1 7HG Your future is here A place to thrive Being part of Nottingham College means...


  • Nottingham, United Kingdom Nottingham College Full time

    JOB BENEFITS Access to Additional Annual Leave Access to NUS/TOTUM Discount Access to the Local Government Pension Scheme Annual Travel Passes Scheme Cycle to Work Scheme Employee Assistance Helpline JOB LOCATION Nottingham One Nottingham One, Canal Street, Nottingham, NG1 7HG Your future is here A place to thrive Being part of Nottingham College means...


  • Nottingham, Nottingham, United Kingdom Nottingham College Full time

    JOB BENEFITSAccess to Additional Annual LeaveAccess to NUS/TOTUM DiscountAccess to the Local Government Pension SchemeAnnual Travel Passes SchemeCycle to Work SchemeEmployee Assistance HelplineJOB LOCATIONNottingham OneNottingham One, Canal Street, Nottingham, NG1 7HGYour future is hereA place to thriveBeing part of Nottingham College means playing a vital...


  • Nottingham, United Kingdom Colbern Limited Full time

    952186-1994-23130 12.5 Customer Services Advisor Nottingham Contract £11.14 per hour Our client is looking for an experienced Customer Services Advisor. As a customer services specialist you’ll have the ability to answer and resolve a wide variety of enquiries over the telephone. We provide a broad range of different services, including Benefits,...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom Ministry of Justice Full time

    **Senior Contact Centre Advisor - 72289** **£25,827 - £27,170** **Nottingham**: **Overview** The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up...


  • Nottingham, Nottingham, United Kingdom Colbern Limited Full time

    Customer Services AdvisorNottinghamContract£11.14 per hourOur client is looking for an experienced Customer Services Advisor.As a customer services specialist you'll have the ability to answer and resolve a wide variety of enquiries over the telephone. We provide a broad range of different services, including Benefits, Council Tax, Income Collection, Refuse...


  • Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...