Customer Service Assistant
3 months ago
**Role**: Customer Service Assistant
**Location**: Horwich, BL6 5UZ
**Hours**: Part-Time / Permanent
**Hourly Rate**: £10.50 Aged 18+
**Bonus Scheme**: Quarterly Bonus Incentive
**Company**: EG Group
As one of the world's leading independent convenience retailers, our vision is to provide the best level of service to our valued customers. We owe our success to the amazing team at our petrol stations who are truly the heart and soul of our mission.
We are currently looking for a polite, proactive, dedicated, and a team playing individual who can provide outstanding customer service to join our team as a Customer Service Assistant
What will my role look like?
As a Customer Service Assistant, you will be representing EG Group in a positive, professional manner while preforming a range of duties such as engaging with our customers, delivering a fast and friendly service to the highest standards, and working on the till. With your up-sell skills, you will contribute to the store’s goals and increase the sales, and profits.
What would my main responsibilities be?
(Full training will be provided)
Identify common suspicious activity and transactions.
Take delivery of fuel and store stock items.
Check stock regularly.
Adhere to Challenge 25 policies on age restricted items, and checking of ID.
Ensure the store is well merchandised.
Keep temperature records in line with procedure.
Ensure the cleanliness of the site.
Operate the cash register, handle money, and give correct change.
Ensure that Food Safety and Health & Safety Policies and Procedures are followed.
Report any gambling machine faults to management.
Monitor customer’s use of the gambling machines and assist with instructions of the games.
What’s in it for me?
To show our appreciation for your hard work, we have a range of benefits you can take advantage of
Pay increase upon completion of your 6 months’ probation
Food to Go Discounts - 15% off Greggs, Starbucks, Subway & much more.
Discount partnerships - retail, food, home, garden, electronics & much more
24/7 access to virtual GP & wellbeing service
Quarterly bonus incentive
Contracted hours
Progression & career opportunities
Life assurance
Employee assistance programme
Recognition rewards
10% Discount Card for Asda
Learning & development opportunities
Work anniversary awards
Compassionate leave
EG Cares benefits & rewards platform
Access to the Learning Hub with the most extensive online learning course library in the world
Please note - you are required to successfully pass a DBS check, which will be funded by EG Group.
INDPFS
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