Benefits and Housing Needs Officer

5 months ago

London, United Kingdom Omega Recruitment Group Full time

**Job Title: Benefits and Housing Needs Officer**

**Contract type**:Temporary 6-months+ (job assignments are often, extended by clients on a longer-term basis).

**Sector**:Local Government

**Department**:
**Location: Hackney**

**Hours Per Week**:Full-time position

**Start Time**:9:00 AM

**End Time**:17:00 PM

**PAYE Rate**:£21.31 PH

**RESPONSIBLE FOR:
Service delivery for housing benefits and support, including Housing Benefit and Council Tax Reduction, discretionary payments, and related appeals. Also includes Tell Us Once, welfare reform, homeless prevention, and housing advice, as well as homeless assessments and reviews, the Council's Housing Register, lettings of social housing, and related initiatives. Additionally, this covers housing supply and procurement, temporary accommodation management, maintenance, complaints, Member enquiries, and FOIs.

**PURPOSE** **OF THE** **JOB**:
*** To provide comprehensive and reliable support for both benefits and housing needs

**KEY** **ACCOUNTABILITIES** **AND** **MAIN** **DUTIES**:
Basic job description;

5) To efficiently track, monitor and prioritise business critical casework responses and FOI’s by order of deadline or by instructions from line management or higher.

6) To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework.

7) To work across all business areas of the service in order to access and to compile essential information in order to fully respond to all assigned casework.

8) To promote a 'one council' approach and to share knowledge of best practices with team colleagues and wider service to help the service improve and help in the implementation of any pertinent lessons learned through our day-to-day work.

9) To mitigate financial risks and reputational damage to the service in all casework received, and to determine whether or not that the service is at fault within the disputed matter and if fault is found, then the post holder must weigh up all pragmatic resolution options available to sufficiently resolve formal disputes and all other forms of casework on first response.

10) To identify and mitigate all risks related to safeguarding, by exhaustively exploring and following through to completion all necessary action points to ensure no member of the public and/or staff colleagues are at risk of danger or harm at any time.

**Requirements**:
**Knowledge, Skills and Experience**:
Ability to collaborate with a diverse clientele and determine suitable welfare benefits and assistance. Proficient in selecting and providing cost-effective discretionary items within financial constraints. Excellent organizational and teamwork skills, including the capacity to prioritise tasks and meet deadlines. Strong verbal and written communication skills, with experience in presenting information. Proficient in utilising a wide range of IT software, particularly Microsoft systems. Familiarity with privacy and data protection regulations. Ability to manage multiple priorities in a fast-paced environment and adapt to changing circumstances. Strong support for events and meetings, including reserving venues and obtaining competitive pricing.
- Previous experience of working within at least one of the following disciplines:

- Homeless assessments and reviews;
- Homeless prevention and housing advice;
- Temporary Accommodation management, maintenance, Housing Supply and procurement;
- Lettings and the Housing Register;
- Housing Benefit and Council Tax Reduction schemes;

**Important note**:
Review the job posting thoroughly and ensure that your CV meets the requirements listed in the Role Requirements section to increase your chances of being considered for the position. Additionally, if you have any relevant local authority or public sector experience, it is recommended that you include it on your CV. Note that the position is temporary and not permanent.
- Homeless assessments and reviews; o Homeless prevention and housing advice; o Temporary Accommodation management, maintenance, Housing Supply and procurement; o Lettings and the Housing Register; o Housing Benefit and Council Tax Reduction

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