Tenant Move Officer

2 weeks ago


Lancaster, United Kingdom Lancaster City Council Full time

£22,369 - £26,845 per annum, **pro rata**

**The Role**

Lancaster City Council is looking to recruit a Tenant Move Officer to join the busy Choice Based Lettings team within Council Housing Services.

We are looking for a highly motivated individual with a knowledge of social housing who can promote mutual exchanges to tenants within the Lancaster district and support tenants looking to downsize.

Your duties will include maintaining the online mutual exchange system and identifying tenants who are looking to move and providing advice, support, and assistance to them.

To excel in this position, you will need to have excellent organisational skills as well as a high level of ICT literacy. You will need experience of using excel and other databases and the ability to use social media as a marketing tool. You will need the ability to work under pressure to deadlines and be able to communicate clearly both verbally and in writing.

You will need to demonstrate a real commitment to providing excellent customer care with a proactive approach to problem solving.

This post is temporary for 12 months. The hours of work for this position are 18.5 hours per week, working Monday to Friday with specific days and hours to be agreed with the successful postholder. The post has a hybrid approach to work with the successful postholder able to work from home, Lancaster Town Hall, and other council workplaces.

The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.
- For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role._

**About You**

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

**Our Benefits**

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are a disability confident committed employer.

**Closing date: 30 August 2023**

**Job Types**: Part-time, Temporary contract
Contract length: 12 months
Part-time hours: 18.5 per week

**Salary**: £22,369.00-£26,845.00 per year

Work Location: In person

Reference ID: 36_23


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