Field Visiting Officer

4 weeks ago


Lancaster, United Kingdom Capita Full time

Salary - £23,680.40 pa basic + uncapped commission scheme (average of £5,856 in additional earnings)
- Business mileage allowance of 45p per mile
- 36.5 Hours per week - flexible with the potential of 4-day week
- Permanent contract
- 100% remote working

This is a perfect opportunity for a confident, communicative, active individual looking to kickstart their career or try something new.

**Job title**:
Field Visiting Officer

As a **Field Visiting Officer **, you will visit customers currently without a TV licence at addresses throughout **Lancaster, LA postcode areas **helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Along with a permanent contract and a starting salary of £23680, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £29536 pa uncapped). In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled paid from and to your home address.

You’ll be working a **36.5-hour week on a flexible shift pattern **, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.

Experience in a similar role isn’t essential, though previous experience working in a field-based role is desirable. You’ll receive four weeks of training at the start and work with a training officer on the road until you’re comfortable with the role. With support from your manager, you’ll have the chance to grow your skills and progress your career, whether that’s into a management role or within the wider business.

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Maintain an effective deterrent against evasion of the TV licence.
- T aking Records of Interview under caution.
- Update and improve the TV licensing database.

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence and access to your own a car, with at least a year of driving experience.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.

**About Capita Experience**

This division combines expertise from our former divisions — including Customer Management, People Solutions, Software, Consulting and Scaling Partner — into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and techn



  • Lancaster, United Kingdom Tradewind Recruitment Full time

    Pastoral Support Officer, Lancaster £90 - £135 per day Are you a Behaviour/ Pastoral Specialist looking for a new challenge in a School in Lancaster? Tradewind are currently working in a partnership with an Alternative Provision School in the Lancaster area to recruit an experienced Pastoral Support Officer with strong behaviour management to start with...


  • Lancaster, United Kingdom Lancaster University Full time

    The Careers and Employability Service at Lancaster University is looking to appoint to our Careers Student Engagement Team. This Careers and Employment Officer role is a wonderful opportunity to join our friendly, innovative and supportive team, working with our great colleagues across Careers & Employability. We are passionate about developing the...


  • Lancaster, United Kingdom Lancashire County Council Full time

    **Ref** - 185823**Number of Posts** - 1**Grade** - Grade 5 point SCP 6-11.**Salary** - £24054 to £ 24054 Pro Rata**Term** - Part-time.**PerM/FTC** - Permanent.**Required** - (ASAP ).**Hours** - 22.5 hours a week.**Closing Date** - 11/04/2023.Location Wray With Botton (endowed) Primary School, School Lane, Wray, Lancaster, LA2 8QE (53 on roll) Tel: 01524...


  • Lancaster, United Kingdom Lancaster University Full time

    Our library vision, The Library Towards 2025, sets out our ambitions to be a library that is connected, that goes beyond providing just a service and building, and works in partnership with all Lancaster University communities. Central to this vision is the work of the Library Teaching and Engagement team, who are the interface between the faculties,...

  • Beauty Merchandiser

    4 weeks ago


    Lancaster, United Kingdom Momentum Instore Full time

    **BEAUTY MERCHANDISERS** **We have intermittent projects working alongside big-name cosmetic brands such as L’Oreal Paris, NYX Professional Make Up, Max Factor, Rimmel and Maybelline** We are looking for Beauty Merchandisers to join our Beauty Squad for work throughout 2023, work starting early July!. If you love all things beauty, have a full UK manual...


  • Lancaster, United Kingdom Lancaster City Council Full time

    Lancaster City Council is looking for experienced planners who are seeking a new challenge. Help us deliver the next stage of our innovative vision for the district and implement our adopted Local Plan by joining our dynamic Development Management Team. The Lancaster District is: - **An ambitious district**, reflected in the Council’s exciting...


  • Lancaster, Lancashire, United Kingdom Michael Page (UK) Full time

    With a sizeable team of dedicated professionals, they are committed to providing high-quality education and training, continually striving for excellence in their field. Develop, implement, and manage student recruitment strategies. Deliver engaging and creative marketing campaigns. Maintain and update the institution's website and social media...

  • Marketing Officer

    3 weeks ago


    Lancaster, Lancashire, United Kingdom Lancaster Arts City Full time

    Vacancy For Marketing Manager at The Dukes The Dukes is Lancashire’s leading producing theatre, independent cinema and creative learning centre. We work across a range of art-forms in indoor and outdoor settings. We wish to appoint a Marketing Manager to ensure the effective and efficient marketing of The Dukes and the maximum possible audience...


  • Lancaster, United Kingdom Securitas Technology Full time

    FIRE & SECURITY SERVICE ENGINEER Securitas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client...


  • Lancaster, United Kingdom Securitas Technology Full time

    FIRE & SECURITY SERVICE ENGINEERSecuritas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client...


  • Lancaster, Lancashire, United Kingdom SaccoMann Full time

    Sacco Mann are recruiting for a Commercial Property Solicitor to join a well-established law firm in their Lancaster office.The team enjoy a good volume of middle to high-end work covering commercial property and development work. You will be working on a one to one basis with the Commercial Property Partner, which is a fantastic opportunity to develop your...

  • Marketing Assistant

    1 week ago


    Lancaster, United Kingdom FOHCUS Occupational Health Full time

    Responsibilities - Assist in the development and implementation of marketing strategies and campaigns - Conduct market research and analyze data to identify trends and opportunities - Coordinate and execute marketing events, such as trade shows and conferences - Support the marketing team in day-to-day administrative tasks, including scheduling meetings,...


  • Lancaster, United Kingdom UKCEH Full time

    Salary - £29,733 to £31,553PermanentWe reserve the right to close this advert early if we find the right candidate, so we encourage you to apply early.UKCEH is looking for an experienced Assistant Freshwater Ecologist to join our 600-strong team, contributing to scientific discovery and generating the data, insights and solutions that researchers,...


  • Lancaster, United Kingdom Centre for Ecology & Hydrology Full time

    Salary - £29,733 to £31,553 Permanent UKCEH is looking for an experienced Assistant Freshwater Ecologist to join our 600-strong team, contributing to scientific discovery and generating the data, insights and solutions that researchers, businesses and governments need to solve complex environmental challenges. Working at UKCEH is rewarding. Our science...


  • Lancaster, United Kingdom CancerCare North Lancashire and South Cumbria Full time

    We are looking for a caring, compassionate multitasker to join our Therapy Coordination Team. TCT are the first port of call for people affected by cancer and bereavement and are seeking holistic support. **Main Duties and Responsibilities** - Co-ordination of Referrals, Assessments and Allocation of Clients: - Provide information on all aspects of client...


  • Lancaster, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Sales Advisor

    4 weeks ago


    Lancaster, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Sales Advisor

    4 weeks ago


    Lancaster, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...


  • Lancaster, United Kingdom YMCA Fylde Coast Full time

    **Bank - Early Help & Wellbeing Practitioner** **YMCA Lancaster** **As & When required** **£10.40 per hour** **Job Reference - 703LANC** Are you inspired and want to play an important role in changing people’s lives be a part in creating inspirational pathways and opportunities, opening doors, and welcoming all to get involved and make a positive...

  • Meter Reader

    2 weeks ago


    Lancaster, Lancashire, United Kingdom Reed Talent Solutions Full time

    Reed Talent Solutions are working with United Utilities on the search for Meter Readers in Lancaster. We have several exciting opportunities for Meter Readers to join United Utilities You will visit customers in their homes or businesses to accurately collect meter readings, customer information and any other associated information required by United...