Customer Service Representative

3 weeks ago


Wembley, United Kingdom DDC London Ltd Full time

**About us**

DDC London is a leading staircase company that offers a comprehensive service from design to installation. We are looking for an experienced Customer Service Representative to join our team.

**Duties**:

- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Communicate effectively with customers to ensure a positive customer experience
- Perform data entry tasks accurately and efficiently

**Requirements**:

- Excellent phone etiquette and strong communication skills
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Attention to detail and accuracy in data entry tasks
- Previous customer service experience is preferred.
- Right To Work in UK

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wembley: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 01/12/2023



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