Support Services Administrator

4 weeks ago

Braintree, United Kingdom HCRG Care Group Full time

Job Introduction
Provide administrative support to the Targeted and System Support Services Team in Essex, including communicating with the public, dealing efficiently with correspondence, regular inputting of client details onto the SystmOne database.

Working within the Targeted System Support Services team supporting a wider multi-disciplinary service.

Main Responsibilities
- To support the Administration functions across Essex, flexing into posts as required
- Use electronic systems effectively to maintain safe standards of record-keeping, following all relevant procedures and guidance.
- Process Safeguarding and other vulnerable patient reports, completing initial demographics for assessment requests and allocating to practitioners for action.
- Manage colleague Ledgers, allocating visits and ensuring duty rotas are covered
- Maintain accurate data/record keeping ensuring our electronic systems are in good order for KPI/Outcome reporting, removing duplicate records and ending care as Young People reach the age to leave our service.
- Support/train our teams with IT including SystmOne/PDH support, logging on, accessing printers and Wi-Fi. Ensure that messages, which may be of a sensitive or complex nature, are recorded.
- Administrative duties, photocopying, monitoring stationery / clinic supplies, ordering new stock, raising POs, and storing securely. Arrange and co-ordinate meetings / appointments including minute taking when required. Ensure compliance of Health and Safety within office hubs.

**Please see attached job description for a full list of responsibilities.**
- GCSE English and Maths, Grade C and above, or equivalent qualifications.
- Experience within an administrative role or experience of working in a customer service environment.
- Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally.
- Effectively prioritises and coordinates own work alongside work of others
- Standard keyboard skills
- Ability to use Microsoft Office packages
- Work flexibly as part of a proactive team
- Excellent time management skills
- Ability to use initiative without close supervision.
- Good organisational and planning skills
- Understanding of good customer care
- Self-motivated
- Ability to remain calm in a busy environment
- Reliable

**This is a Community based role and there may travel to & from our hubs, therefore a driving licence & access to a car is desirable.**

**Please see attached Job Description for full Personal Specification.**

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an Administrator within HCRG Care Group, you will receive access to exclusive rewards and benefits including:

- A starting salary of £22,308 with Group Pension.
- Free tea, coffee and milk at your base location.
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling.
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year.
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.

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