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Customer Service Assistant

1 month ago

Dursley, United Kingdom Coventry Building Society Full time

Are you looking for a rewarding job with a company that cares about its people as much as its customers? Are you looking for a job that could turn in to a career?
If so our friendly team in Dursley are looking for a customer focused, helpful person to join them. Working in the community our team are key in understanding what’s important to our diverse range of customers and create a sense of belonging for everyone. It’sa team orientated, supportive environment where every day is different.
Your main responsibilities will be talking to customers, getting to know them, completing their transactions accurately and handling their money safely. You’ll support a range of enquiries by giving information in a friendly and efficient way. Being a teamplayer is also important as you’ll want to help those around you.
Taking responsibility by finding solutions for our customers, whilst keeping up to date with our services and policies will also be important. You’ll also support our greater customer service channels by helping with administration accurately and taking telephonecalls when required.
As you increase in confidence and experience, you’ll work through our supportive accreditation scheme which helps you move through different levels of the role. This not only recognises your new skills but increases your salary at each point. You can own yourpersonal development and grow with us whether you’re looking for a career or a job that makes you happy.
We have a reputation for excellent customer service and we’d really like to meet people who care about customers as much as we do
You’ll already have some experience of dealing with customers and providing a good level of service but we can train you how to use our systems and all about our services.
Dealing with transactions in a careful, accurate way is an important part of the role, so it would be helpful, but not essential if you already have cash handling experience. You'll be talking to lots of different people so you'll like chatting and be confidentwith a diverse range of people.
**What's in it for you Our benefits include**:

- 25 days holiday a year plus bank holidays and ability to buy / sell holiday_
- Annual pay review_
- Personal Pension scheme_
- Annual Success Share scheme_
- Large range of family friendly schemes, including maternity, paternity and shared parental leave_
- Support with cost-of-living payments (until February 2023)_
- Extensive well-being support_
- My lifestyle retail discounts _
- Service recognition scheme_
Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’rerated certified by Great Place to Work from our recent employee survey.
What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bringto us we see as a real source of strength.
We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.
We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression. We’ve got a whole range of different ways to support you, both in your role and wider well-being.

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