Senior Business Improvement Specialist

2 weeks ago

Birchwood, United Kingdom Serco Plc Full time

**Base Location**: Warrington
Permanent / Full Time
Starting at £35,000 & increasing to £38,000 following successful completion of probation + Excellent Corporate Benefits Package

We have an exciting opportunity for a Senior Business Improvement Specialist who will be responsible for driving continuous improvement, transformational change and Operational Excellence activity for the Asylum Accommodation and Support Services Contract (AASC) based in Warrington and working across North West, Midlands and East of England.

AASC is a complex and critical contract and you will have the ability to work in a complex environment, where you will inspire, coach and lead Operational Excellence, Personal Development and Business Improvement activity across the AASC contract and to implement positive change throughout the organisation.

We are looking for a change professional, adept in both the people side of change (stakeholder management, change readiness etc) and the more technical elements (process design, resource modelling, MI reporting etc). You will have the attention to detail, the approachability, initiative and the people skills required to encourage and drive both business and personnel development across the organisation and contribute to the continuous improvement of human performance.

What you'll need to do this role

We need a strong people manager with the skills and experience to engage staff and improve and drive performance. You will be adept in eliciting information in a complex and highly specialised contract but as part of small team. Acting as a positive influence with a collaborative approach to ensure demonstrable change.

Having experience within a complex organisation and of complex data structures is required and a good understanding of process mapping is essential. You will also have experience and understanding of business improvement disciplines (LEAN, Six Sigma) and the ability to positively influence others in the desired direction to achieve identified outcomes.

Holds Green Belt accreditation or is Green Belt trained and working towards accreditation.

Finally, UK driving Licence - travel as required between contracts.

Why Serco

A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.

A place you can count on

A place for you - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

Pension - 6% Contribution
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
Serco Benefits package - discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
ShareSave - where employees can own a part of the company and invest in their future.
Chance to contribute to innovation in the public services/prisons sector
A company passionate about diversity and inclusion
The chance to make a positive difference

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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