Customer Service

2 weeks ago


StokeonTrent, United Kingdom Wink Fitness Wear Full time

**About us**

**The Wink Brand**

The Wink brand is all about empowering the wearer. W_hen you look good you feel great_

In our current hectic lifestyles, people more than ever are suffering from mental health issues such as depression and anxiety. Wink strongly support the mental and physical health benefits of exercise, whether it is gentle yoga, dance class or tough gym workouts. Exercise and meditation have proven to have tremendous health benefits so no matter what level you are with your fitness journey, Wink are here to support you and make you look and feel great in the process.

Wink clothing ranges are named after strong empowering people and are worn by tv celebrities, dance and fitness stars.

This is a **HYBRID **role which means you get to work from home with the occasional requirement to meet on road employees to provide supplies

**Key Responsibilities**:

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Give supplies and requirements to on-the-road employees.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Track customer information and concerns and enter data into database.
- Maintain new account files.
- Maintain Social media accounts.
- Provide timely and accurate information regarding customer concerns.

**Skills, Knowledge and Expertise**
- Strong communication skills, both written and oral.
- Great organisational skills, with the ability to manage competing priorities and deliver to deadlines.
- 2+ years experience in a customer services role

We thank you for your interest. Only those selected for an interview will be contacted.

**Job Types**: Part-time, Freelance
Part-time hours: 10-15 per week

**Salary**: £12.00-£15.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Stoke-on-Trent, ST1 5PQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able reliably commute to and from place of work

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Stoke-on-Trent, ST1 5PQ

Expected start date: 01/06/2023


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