Air Accidents Investigation Branch

**Details**:
**Reference number**:

- 341714**Salary**:

- £23,847- On call allowances and out of hours allowances will be paid once trained**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DFT - Aviation, Maritime, International & Security Group (AMIS) - Air Accident Investigation Branch**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Farnborough House, Berkshire Copse Road, Aldershot, Hampshire, GU11 2HHAbout the job

**Job summary**:
Do you work well under pressure and have excellent communication skills and a real passion for providing quality customer service?
- Are you a solid administrator who is well-organised, methodical and has an eye for detail?
- Would you like to work in a high profile organisation, working with some of the world’s leading experts in air accident investigation?
- If so, this is a rare opportunity to join a high profile organisation in a demanding and interesting frontline operational post directly supporting Inspectors of Air Accidents (professional pilots, engineers, human factors and data specialists) and we would love to hear from you**Job description**:
Based in Aldershot, Hampshire, the Air Accidents Investigation Branch (AAIB.) is part of the Department for Transport (DfT) and our purpose is to improve aviation safety by determining the circumstances and causes of aircraft accidents and serious incidents (without apportioning blame or liability), and promoting safety action to prevent reoccurrence. We investigate accidents and serious incidents to civil aircraft in the UK (including UK Overseas Territories and Crown Dependencies) and overseas where there is a UK interest. The AAIB is also the UK’s Space Accident Investigation Authority (SAIA) responsible for conducting safety investigations when there are spaceflight accidents in or over the UK.

We are looking for someone who is highly motivated, organised and flexible to work within the Operations Centre which is responsible for handling notifications of accidents and incidents and providing support to AAIB Senior Management throughout the investigation process. The team also assists with the AAIB’s activities in the international safety investigation community, organising colleagues’ travel and training, and responding to enquiries from external parties.

**Responsibilities include but are not limited to**:

- Ensuring accident/incident notifications are processed in a timely and effective manner, providing assistance to the Duty Co-ordinators and liaising with external stakeholders.
- Updating and quality checking information entered into the AAIB’s bespoke case management system and monitoring incoming communications.
- As part of the team, ensuring the 24 hrs. telephone reporting line is staffed during office hours, being flexible and occasionally working outside the standard Operations Centre hours 0830 hrs. - 1700 hrs.
- Working closely with Principal Inspectors (and wider inspectorate) including obtaining information to support investigations, proof-reading and sending out reports, monitoring responses and providing cover for Operations Centre colleagues as required.

For a more detailed description role, please see the attached role profile.

**Person specification**:
**About you**:
You will have excellent verbal and written communication skills with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding. You will have an excellent telephone manner, with the ability to show empathy and understanding in difficult situations, and be very clear in the messages you’ll need to relay.

You will have a good understanding of Microsoft packages with the confidence to learn and use bespoke packages. Your attention to detail will be strong as the notes you take, the data you record and the communications you release are pivotal in supporting our team to make sure that we are as efficient and effective as possible.

You will work to tight deadlines to deliver and manage expectations and deal with conflicting priorities, collaborating with internal and external stakeholders to reach common goals.

**Additional Information**:
On a rota basis, the post-holder will be asked to provide out-of-hours support in the field, from the AAIB’s offices or other location to support the operation. An on-call and out of hours Recruitment and Retention (RRA) allowance will be paid once fully trained.

This role is full-time only. Any requests to work flexibly will be considered based on the operational needs of the team and the requirement to staff the AAIB reporting line Mon-Fri 08:30-17:00.

Due to the reactive nature of the roles within the Operations Centre, some limited working from home may be possible, however, there is an expectation that st