Scheme Coordinator
2 months ago
**Permanent, Part Time (30 hours per week)**
Located in the UK’s most central city, Derby, Highgates is a retirement living scheme consisting of 38 one bedroom leasehold flats.
Within the role, you will assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
- Leasehold experience is desirable but not essential as full training will be provided.
**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 30,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to **#DiscoverStonewater?**_
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Derby, United Kingdom Stonewater Full timePermanent, Part Time (30 hours per week) Located in Derby, the UK’s most central city, Highgates is a Retirement Living Scheme consisting of 38 one bedroom flats. Within your role, you will assist the Delivery Managers with the day-to-day operational management of this Independent Living Scheme, delivering an on-site housing management service that...
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Derby, Derbyshire, United Kingdom Stonewater Full timePermanent, Part Time (30 hours per week) Located in Derby, the UKs most central city, Highgates is a Retirement Living Scheme consisting of 38 one bedroom flats. Within your role, you will assist the Delivery Managers with the day-to-day operational management of this Independent Living Scheme, delivering an on-site housing management service that supports...
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