Scheme Coordinator
2 weeks ago
Located in Derby, the UK’s most central city, Highgates is a Retirement Living Scheme consisting of 38 one bedroom flats.
Within your role, you will assist the Delivery Managers with the day-to-day operational management of this Independent Living Scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. We encourage Ageing Well and work with residents to be socially connected. Associated administration and planning are required to enable this.
You’ll routinely carry out health & safety checks including building safety, fire safety and warden call system checks, to meet both compliance standards and to achieve consistently high customer service standards, identifying and managing risks to include safeguarding, taking accountability, and ensuring appropriate actions are taken and controls are in place to manage the risk.
The ideal candidate will:
* Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
* Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
* Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
* A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
* Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
* Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
* Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health, and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date
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