Reservation Consultant
3 weeks ago
The Role
We currently have a vacancy for a Reservation/Customer Care Agent joining our team. we’re putting together a team that can help us shake things up and add a touch of colour to the world of flex-stay hospitality.
You will be delivering an exceptional customer experience at the point of booking and throughout our guests’ stay using a variety of communication channels.
The role will involve evening and weekend work on a shift basis.
We are looking for talented individuals who want to work alongside like-minded passionate people in a rewarding, fulfilling, and fun environment.
Skills and Qualifications desired:
- Excellent communication skills
- Confident telephone manner
- Strong negotiator with a good handle on numbers/rates
- Excellent attention to detail, to enable management of multiple projects with confidence and accuracy
- Flexible mindset, someone who can think outside the box and adapt quickly to deadlines
- Offering support to team members when required
- Microsoft Word, PowerPoint, and advanced knowledge of Excel are essential
- Current reservations experience.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills, and tone of voice.
- Ability to effectively listen and position properties to meet guests’ needs.
- High level of hospitality product and service knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems.
Professional Competencies:
- Great people skills and an excellent telephone manner
- Self-motivated and results-driven
- Good problem-solving skills
- Confident, friendly, and hardworking
- Excellent numeracy skills
- Consistency and attention to detail
- A passion for delivering great customer service
- Outstanding administration and organizational skills
With big plans for expansion, our goal is to continue providing our guests around the globe with the ultimate travel experience thanks to exceptional customer service, attention to detail, and ground-breaking vision.
No more cookie-cutter approaches: we’re here to make every stay extraordinary.
We hope you’ll join us on this journey
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: One location
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