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Reservations Consultant

5 months ago

London, United Kingdom Travel Trade Recruitment Limited Full time
Reservations Consultant
The post holder will ensure that high levels of service are maintained as they handle calls and emails from agents for holidays all over the world. They will provide a friendly & informative service while booking holidays.
Key Responsibilities:
Dealing with enquiries and booking holidays to a variety of destinations worldwide
Turning enquiries into bookings
To offer suitable packages and ancillaries within the requirements
To maintain a high level of customer service at all times
To achieve monthly sales targets
To use personal travel experience and product knowledge to sell appropriate holidays
To follow up on all enquiries made
Cross-selling to alternative holidays
To undertake any other duties or projects commensurate within the nature of the role
Personal Qualities/Skills:
At least 2 years' experience in selling holidays
Experience using a GDS, preferably Galileo
Excellent geographical knowledge and experience in a sales/travel environment
The ability to communicate effectively both written and verbally
To have a professional manner
To have a passion for travel
To have a basic knowledge of standard PC systems
Basic knowledge of ABTA/ATOL regulations
Excellent time management skills
Ability to work under pressure and independently
Organisational skills and ability to multi-task
Proactive & enthusiastic
Supportive
Team player
Hours: Mon-Fri 9:00-18:00 + Saturday 10:00-17:00 (rotational basis)
Salary: £36,000 OTE (Basic + Uncapped Commission + Bonus)
Once fully trained, this position can be offered as a hybrid role of 3 days in the office and 2 from home.
Interested please apply here or email (url removed)