Client Support Specialist

2 weeks ago

Holmes Chapel, United Kingdom SafeGuard Global Full time

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

**The role in a nutshell**:
The role of the Client Support Specialist will include managing the life cycle of each worker's employment with Safeguard Global. Key priorities for this position include day to day query management, communicating compliantly with internal and external providers, always ensuring timely worker payments alongside providing exceptional service to clients queries and resolution within set KPI’s.

**How you will make a difference**:

- Manage end to end life cycle for Safeguard Global’s workers/clients post onboard.
- Maintain all relevant worker documentation through the life cycle of employment.
- Be the point of contact for your clients, attending client calls proactively and as needed.
- Monitor and maintain benefits during life cycle of employment for each worker.
- Ensure background checks are completed.
- Working with clients to obtain and relay expert in-country requirements during workers life cycle
- Review payment accuracy in a timely manner for payroll.
- Working with Credit Control and other internal teams to ensure no debt on client accounts
- Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
- Day to day HR related service to client, advise on compliant HR related queries.
- Manage any changes required in employment contracts and changes after initial onboard

**What will give you an advantage**:

- Extensive experience within a customer/client focused role
- Excellent written and oral communication skills in English
- Ability to multi-task and prioritise workload in a fast paced working environment
- Client focused with the ability to build and maintain good working relationships
- A positive and enthusiastic individual who is accountable and thinks outside of the box
- Ability to commute to our UK office based in Holmes Chapel, Cheshire once per week.

**Who we are and what we do**:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

**Global Benefits**
- **Autonomy & Flexibility (Work in Any Way)**: Be supported with as much flexibility as possible.
- **Bonding Leave**:Enjoy paid leave to bond with your new family member.
- **2 Charitable Days**: Contribute to causes you believe in.
- **Reward & Recognition Program**:Be rewarded for your success and championing our values.
- **Corporate bonus/SIP**: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

**Why become a Guardian**:

- **International Environment**: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- **Our Culture**: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
- **Learning**: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

Reference ID: R-103747 GEO Client Support Specialist

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