Gp Receptionist

Aughton Surgery is looking for a part-time GP Receptionist to work 28 hours per week.

Whilst normal working days and hours will be set on a rota, there will be plenty of opportunity for additional hours and overtime.

Main duties of the job

For further information, please see the person specification document attached to this advert.

Reception/Admin Duties:

- General medical reception duties such as greeting patients, booking appointments and dealing with queries
- Answering phone calls
- Actioning tasks received from clinical staff
- Administrative and clerical support to clinical and management team
- Liaise with external parties such as secondary care, community teams and care homes
- Direct patients to appropriate services

The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.

About us

Aughton Surgery has 3 partners (2 Clinical and 1 Business Partner), 2 Salaried GP's, 1 ANP, 1 Physician Associate, 2 Practice Nurses and 1 Healthcare Assistant. We are also a training practice, so we regularly have GP registrars, medical students and student nurses as part of our team as well.

Our clinical staff are assisted by a friendly and knowledgeable admin/reception team.

All staff are highly supportive, and the surgery is a very enjoyable environment to work in

Job description

The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Other Requirements

Essential
- Flexibility to work outside of core office hours and cover sickness/holidays at short notice
- DBS check (This can be arranged by surgery)

Personal Qualities

Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure

**Skills**:
Essential
- Excellent communication skills
- Strong IT skills
- Competent in the use of Microsoft Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure

Desirable

Experience

Essential
- Experience of customer service and/or working with the general public
- Experience of working as a Medical Receptionist in a GP Surgery

**Qualifications**:
Essential
- Educated to GCSE level or equivalent

Desirable
- GCSE Mathematics and English (Grade C or Above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

**Job Type**: Part-time
Part-time hours: 28 per week

**Salary**: From £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you able to work flexibly and cover holiday/sickness at short notice?

**Experience**:

- GP Receptionist: 1 year (required)

Work Location: One location