Lead Technical Engineer

3 weeks ago


Leeds, United Kingdom Absolute Sales & Marketing Recruitment Ltd., Full time

**Lead Technical Engineer**

B-35-40k plus benefits

LEEDS

**THE PERSON**:

- Experience as a technical engineer, ideally with a cyber security background.
- Able to articulate and demonstrate solutions to business problems to customer executives and staff
- Provide effective presentations, demonstrations and technical support during customer lifecycle.
- Strong technical security knowledge including firewalls and related policy management security products and concepts
- The desire to shape the support function and make a big impact in improving their customer engagement model as they move towards becoming an MSSP.
- The ability to manage resources to ensure they deliver the best possible experience to customers now and as they grow.

**THE ROLE**:

- Provide pre and post-sales support (which includes meetings, webinars, product demonstrations, proof of concepts, installations and technical support) to the Company’s customers.
- Gain a deep understanding of the technologies they provide to customers which will require an “always learning” approach.
- Champion the NIST framework to articulate their message and value to customers.
- Handle product demonstrations and presentations.
- Travel and visit customers and partners in the region, (as required).
- Answer technical questions and troubleshoot issues to quickly resolve support tickets.
- Assist in qualifying opportunities, validating technical requirements and providing appropriate product recommendations alongside the sales team.
- Engage appropriate internal and external resources when necessary to help close opportunities and support tickets.

**THE COMPANY**:
Our client is a growing cyber security MSP based in Leeds.The company is currently seeking a Lead Technical Engineer.You can expect a fast paced, fun environment where they help customers overcome cyber security challenges with market leading technologypartnerships. The company is passionate about delivering the best customer experience which is regularly reflected in customer satisfaction scores and as part of the technical team you’ll help to shape how they can continue to enhance the support and knowledgethey share with customers to achieve their goals.



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