Lead Technical Engineer

2 weeks ago


Leeds, United Kingdom BeTechnology Group Limited Full time

**Lead Technical Engineer**

**Salary**: £35,000-£40,000
Location: Leeds
**Hybrid** - 3 days office based, 2 days remote
Permanent, Hybrid, Full-Time

My client collaborates with clients from both the public and private sectors to design, develop, and implement various solutions that cater to the constantly evolving IT landscape.

**The Role,**as the Lead Technical Engineer, you will:

- Oversee the technical support function and ensure exceptional pre and post-sales support for our customers.
- Work with customers to design and implement solutions.
- Monitor the performance of the technical support team and ensure service level agreements are met.
- Collaborate with the Head of Pre-Sales and Engineering to define the technical strategy for the team.
- Provide technical support to customers at various levels.
- Lead a team and take the next step in your career.
- Set us apart from competitors with your outstanding customer service skills.
- 80% Post-Sales / 20% Pre-Sales

**Essential Skills**:
We are looking for a Technical Engineer, preferably with a Cyber Security background, who has experience in the following areas:

- Excellent customer service skills, both verbally and written
- Able to articulate and demonstrate solutions to business problems to customers.
- Good understanding of TCP/IP, network architectures/protocols, routers, and switches
- NextGeneration Firewall experience -**Configuration, policies, and design**:

- Additionally, we are seeking someone with a desire to shape the support function and make a big impact in improving our customer engagement model.

**Desirable Skills**:
In addition to the required skills, we would consider the following skills as highly desirable:

- Knowledge of ITIL framework
- Experience with Barracuda products
- Experience with Backup Technologies

**Requirements**:

- Full (Clean) Drivers License

**Next-level Benefits**:

- Enjoy 25 days of Holiday and 8 days of Bank Holidays each year, plus Birthdays off
- Flexible trade your Holiday with the Holiday Trading Scheme.
- Stay healthy with a Gym Membership.
- Private Medical Insurance
- Access exclusive discounts with our Employee Perk Discounts Portal Scheme.
- Build your future with our Pension Scheme, which is matched at 5%.
- Take a break and have some fun with our PlayStation and Xbox consoles available at the office.
- Investing in our employees - progression, and training available
- Company Shares

If you think you'd be a great fit, please give me a call on.

Looking forward to hearing from you

Keywords: Techincal Engineer, IT Support Engineer, Services Engineer, Lead Technical Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Networking, Firewalls, Switches, Barracuda, Backup, Backup Technologies

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.


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